Blue Screen of Death

lostsoul62

lostsoul62

Member
I put in WD MYBOOKLIVE which is a network drive and I got a Blue screen. I also get it if I put in a Logitech webcam which I really need. WD tech support said the drive has nothing to do with the Blue screen. I tried to read the DMP file by putting it into WORD but that didn't work. I don't know how to fix this problem, can anyone help. I have 3 screen shots that might help.
 
Last edited:
Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
Dump File

This is what I got but just don't know what it means or what I can do?

Dump File : 090912-10218-01.dmp
Crash Time : 9/9/2012 8:32:02 AM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000094
Parameter 2 : fffff880`01abb130
Parameter 3 : fffff880`033c3f28
Parameter 4 : fffff880`033c3780
Caused By Driver : tdrpm251.sys
Caused By Address : tdrpm251.sys+51760
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : tdrpm251.sys+3f130
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\090912-10218-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 284,312
==================================================
 
Acronis True Image

Yes I'm using Acronis True Image 2010 and that is causing the problem. I'm not sure what to do about it because I can't find tdrmp251 in my registry. I called tech support and they aren’t supporting 2010 and said to get 2013 which will fix the problem. They even have a trial and an upgrade. The problem is with 2013 they charge you for each computer unlike 2010. If I download the trial of 2013 it might work but if I upgrade then the file tdrmp251.sys might still be there. This is confusing to me so I might just uninstall 2010?
 
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