Blue screen when video playing

D

Dart77

Member
I am still getting crashes occasionally when playing videos - I never play computer games. It will crash in Win Media Player, Media Player Classic, Video LAN and GOM player. To try and fault find the cause of this I have installed a new external graphics card (ASUS) and a new HDD. Now I have pulled out one stick of RAM (was 4Gb) and running on 2Gb to see if it is bad RAM stick. But after a few weeks of being good it has now already crashed twice.

BTW it never crashes when streaming, eg with YouTube or others. Only when playing back videos (wmv, mp4, Mpg, flv etc)

The blue screen I get is called Bad_Pool_Caller and gives memory locations which I think are RAM (?) I get mostly different locations although tonight I got a repeat location 0x0007EFF.

details run in this format:

STOP***: 0X000000C2 (0X00000041, [then numbers like this:] 0X00006EF6, 0X00006F6000, 0X0007EFFF, 0X00009AC2)


I have nothing special, a Pentium G620 processor at 2.6GHz, normally 4Gb RAM (Strontium), Win XP SP3, ASUS graphics controller 1Gb HD5450


A couple of people suggested some bad sectors in the RAM could be causing it and to pull one out and swap RAM locations etc. Which I am doing now, but still crashing

Sorry for the long post. Does anyone have any experience in this? Am I heading in the right direction and are these memory locations on the blue screen indication of bad RAM ?

Thanks for any help. This has been going on for a few years now.
 
Last edited:
Lets find out what is causing the bluescreens.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
Blue Screen View data

Hi John I just had another crash after a few weeks of it behaving itself. Here is the text file you requested from that program:

Note that it seems that only the last crash is logged? I thought previous blue screen incidents would have been recorded as well.

Thanks

==================================================
Dump File : Mini032715-01.dmp
Crash Time : 27/03/2015 6:29:49 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000041
Parameter 2 : 0x8a2ba000
Parameter 3 : 0x0000a0ba
Parameter 4 : 0x000df7ff
Caused By Driver : portcls.sys
Caused By Address : portcls.sys+16544
File Description : Port Class (Class Driver for Port/Miniport Devices)
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f8f
Stack Address 1 : ntoskrnl.exe+71c2d
Stack Address 2 : ntoskrnl.exe+7449a
Stack Address 3 : ntoskrnl.exe+7495f
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032715-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
Dump File Time : 27/03/2015 6:33:26 PM
==================================================
 
Ok I will . Thanks.

But it just crashed again 5 minutes ago and this time it says it was caused by a hal.dll file: (hardware abstraction layer?)

==================================================
Dump File : Mini032815-02.dmp
Crash Time : 28/03/2015 3:13:18 PM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000041
Parameter 2 : 0x8a267000
Parameter 3 : 0x0000a067
Parameter 4 : 0x000df7ff
Caused By Driver : hal.dll
Caused By Address : hal.dll+2d43
File Description : Hardware Abstraction Layer DLL
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2111)
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f8f
Stack Address 1 : ntoskrnl.exe+71c2d
Stack Address 2 : ntoskrnl.exe+7449a
Stack Address 3 : ntoskrnl.exe+7495f
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini032815-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
Dump File Time : 28/03/2015 3:15:21 PM
==================================================
 
Zip up the following file and attach it to your next reply.

C:\WINDOWS\Minidump\Mini032815-02.dmp
 
John, I went to BSView and it is all empty. The logs of those crashes are not there. I did a search for that file you requested but the folder called 'minidump' in Windows is empty. I know you want the full report but when I saved the text file it only saved that summary above. Does that full report of the hal.dll crash still exist somewhere?

thanks
 
If you ran any type of temp file cleaner since the bluescreen, then it will delete the dump files. You will have to wait until it bluescreens again.
 
yes i did run CC cleaner. Damn.

But i just had a BSOD then so I have compressed the full report here.

Anyway as soon as you said to reinstall the sound drivers, I went to Device Manager and had a look. I saw that there seemed to be two sound drivers installed: RealTek HD audio (2011) and an even earlier one: ATI Function driver for HD audi (2007).

So I uninstalled both but have not re-installed new ones, so I have been running the PC with no sound to see what happens. But now it has crashed again with same memory location and fault Port class sys 16544. So maybe it wasn't the sound drivers?

But it won't allow me to attach the RAR compressed file...in Manage Attachments... says "invalid file type". How do I do this? I have pasted in the summary anyway:

==================================================
Dump File : Mini040115-01.dmp
Crash Time : 1/04/2015 1:34:21 AM
Bug Check String : BAD_POOL_CALLER
Bug Check Code : 0x000000c2
Parameter 1 : 0x00000041
Parameter 2 : 0x89fa1000
Parameter 3 : 0x00009da1
Parameter 4 : 0x000df7ff
Caused By Driver : portcls.sys
Caused By Address : portcls.sys+16544
File Description : Port Class (Class Driver for Port/Miniport Devices)
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Crash Address : ntoskrnl.exe+22f8f
Stack Address 1 : ntoskrnl.exe+71c2d
Stack Address 2 : ntoskrnl.exe+7449a
Stack Address 3 : ntoskrnl.exe+7495f
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini040115-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600
Dump File Size : 94,208
Dump File Time : 1/04/2015 1:42:32 AM
==================================================
 
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Portcls.sys has to deal with audio. Please zip up the following file and attach it your next post.

C:\WINDOWS\Minidump\Mini040115-01.dmp
 
johnb35 said:
Portcls.sys has to deal with audio. Please zip up the following file and attach it your next post.

C:\WINDOWS\Minidump\Mini040115-01.dmp
Click to expand...


Yes that's what I tried to do in last post but it won't let me attach it - it's a windows RAR file, but in "Manage Attachments" it says "Invalid File Type" when I try to attach it.

How do I attach a RAR file? Looks like it only will attach image files
 
Don't use the rar program. Just right click on the file and click on send to compressed folder and it should make it a zip format. Our system doesn't accept rar format.
 
Ok that worked thanks; still same icon but the extension has changed to zip. I have attached it here.
 
Last edited:
You didn't do what I wanted you to do. I need you to zip up this file here.

C:\WINDOWS\Minidump\Mini040115-01.dmp

And then attach it to your reply. Not sure what you gave me.
 
Sorry but I did do what you asked, I just changed the file name for my own records. On opening you would have seen that name on the very first line. I pasted the BSView summary at the top for that reason. The rest of the whole dump log is below the dotted line.

So here is the same file attached again, but with the original name.
 
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Do not change the format to a text file. I need it to stay the orginal dmp file, do not add .txt at the end. Right click on the dmp file and click on send to compressed zip folder. Then attach the compressed zip folder.
 
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I have done exactly what you said - I clicked "select all" and saved the complete dmp file as before (which saves it as a txt file). This is about 135Kb. This is the only way it can be compressed as clicking on just the selected data in Blue Screen Viewer does not give any option to compress. Only options is "Save Selected Items" and "Copy Selected items" along with other unrelated options.

It also just crashed again so there are two dmp files attached.

By the way I have also updated the Realtek HD Audio driver to a late 2013 one. But the Device Manager says I also have an ATI Function driver for HD audio. There is no conflict indicated in Device Manager but not sure why I have two HD audio drivers showing
 

Attachments

Last edited:
No, you are not doing what I asked. For some reason you are giving me the bluescreenview results. I want you to physically navigate to this folder in your computer.

C:\WINDOWS\Minidump\Mini040115-01.dmp

This has nothing to do with bluescreenview program. Right click on the file mini040115-01.dmp and click on send to compressed folder. Then attach the compressed folder to your reply.
 
Ok, I think I understand now - I was going to the blue screen results because that's where I saw that file. Except the BSView program converts it to a txt format.

I didn't realize that that the original dmp file you wanted is in a different location.

Anyway I went to Windows/minidump folder and that file is not there - the only file is from the last crash, so I have attached that, I hope it is very similar.

I have deliberately not done a clean so maybe the computer only stores the last crash results?
 

Attachments

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