BSOD after installing AC97 Audio Drivers

U

Ultranothing

New Member
Hi folks! I'm having a dilly of a pickle of a time here with this PC running Windows XP. After a fresh install of the OS, I have no sound. When I try to reinstall the AC97 audio drivers, I get the blue screen. Here's some basic info on the unit:


CPU Type Intel Pentium 4 540, 3200 MHz (16 x 200)
Motherboard Name Dell Dimension 8400
Motherboard Chipset Intel Alderwood i925X
System Memory 2048 MB (DDR2-667 DDR2 SDRAM)
BIOS Type Phoenix (07/07/06)
Communication Port Communications Port (COM1)
Communication Port ECP Printer Port (LPT1)

Display:
Video Adapter RADEON X300 Series Secondary (128 MB)
Video Adapter RADEON X300 Series (128 MB)
3D Accelerator ATI Radeon X300 (RV370)

Multimedia:
Audio Adapter Intel 82801FB ICH6 - AC97 Audio Controller [B-1]

And this is the information contained within the BSOD:

*** STOP: 0x0000007e (0xC0000005, 0xBA6C686D, 0xF78D6A74, 0xF78D6770)

*** portcls.sys - address Ba6C646D base at BA6C6000 datestamp 48025ccc

- I've installed, then reinstalled the audio drivers several times. I've updated the bios firmware, the chipset firmware...it's looking pretty bleak.

:)
 
  1. Download your latest chipset drivers: http://downloadcenter.intel.com/con...86&DwnldId=16026&strOSs=&OSFullName=&lang=eng (DONT INSTALL YET)
  2. Download driver cleaner from here: http://downloads.guru3d.com/downloadget.php?id=745&file=7&evp=54e6f91e495111338e2171476965c5ed (INSTALL BUT DONT RUN YET)
  3. Set a restore point.
  4. Uninstall all sound drivers from Add and Remove programs or device manager (whichever is most applicable).
  5. Restart in safe mode (tap F8 on restart).
  6. Run Driver Cleaner for AC97.
  7. Restart in Safe Mode again.
  8. Install the chipset drivers you downloaded at 1.
  9. Restart again in Safe MOde.
  10. Install the sound drivers.
  11. Restart normally.
  12. then resintall the sound drivers.
  13. done.
 
Last edited:
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