BSOD system thread exception not handled

H

hollowed454

New Member
Hello,

I bought a computer about two weeks ago and I have received the BSOD message 4 times since then. I thought about returning it for another but fear I will just get the same problem since it seems to be a pretty common for windows 8. I am having a bit of a problem here. From some reading I keep getting that this is a video driver problem. AMD provides software (as I'm sure you know) that updates the drivers for you. That program says my drivers are up to date. My device manager shows there to be an update. When I first got this problem I updated through device manager. Most recently I have updated from the website itself and device manager still shows there to be an update which I have not gotten. It's also been a hard problem to figure out because it only gives me the BSOD every 3-4 days. I'm not very computer savvy so I've been looking at websites that give more in depth instructions on how to do these things.

I am getting this message

system thread exception not handled atikmdag.sys

Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_r7.150109-2022)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: 500-424
BIOS: 80.04
Processor: AMD A8-6410 APU with AMD Radeon R5 Graphics (4 CPUs), ~2.0GHz
Memory: 8192MB RAM
Available OS Memory: 7870MB RAM
Page File: 3068MB used, 12737MB available
Windows Dir: C:\windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.03.9600.17415 64bit Unicode
 
Lets find out what is causing the blue screens.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
Dump File : 030115-24406-01.dmp
Crash Time : 3/1/2015 1:42:51 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff801`be5073ab
Parameter 3 : ffffd000`297c61b8
Parameter 4 : ffffd000`297c59c0
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+10ffc2f
File Description : Network Driver Interface Specification (NDIS)
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ndis.sys+10a03ab
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\030115-24406-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 280,968
Dump File Time : 3/1/2015 1:43:59 PM
==================================================

==================================================
Dump File : 022515-35281-01.dmp
Crash Time : 2/25/2015 8:38:21 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff801`37f103ab
Parameter 3 : ffffd001`316891b8
Parameter 4 : ffffd001`316889c0
Caused By Driver : ndis.sys
Caused By Address : ndis.sys+eb7c2f
File Description : Network Driver Interface Specification (NDIS)
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : ndis.sys+e583ab
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\022515-35281-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 280,968
Dump File Time : 2/25/2015 8:39:31 PM
==================================================

==================================================
Dump File : 022215-22343-01.dmp
Crash Time : 2/22/2015 1:46:00 PM
Bug Check String : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000007e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`1217213b
Parameter 3 : ffffd000`3b7c6128
Parameter 4 : ffffd000`3b7c5930
Caused By Driver : Fs_Rec.sys
Caused By Address : Fs_Rec.sys+10e24cf
File Description : File System Recognizer Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.3.9600.16384 (winblue_rtm.130821-1623)
Processor : x64
Crash Address : Fs_Rec.sys+108313b
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\windows\Minidump\022215-22343-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 9600
Dump File Size : 280,968
Dump File Time : 2/22/2015 1:46:55 PM
==================================================
 
Please zip up the following files and attach them to your next reply.

C:\windows\Minidump\022215-22343-01.dmp
C:\windows\Minidump\022515-35281-01.dmp
C:\windows\Minidump\030115-24406-01.dmp

Are you using wired or wireless internet? Also what antivirus program are you using?
 
hopefully these attached properly.

I use a wired internet. Currently no antivirus. I have a disc for 6 months of Webroot free but haven't installed it yet.

It amazes me how you can tell what these things mean. I look it and go 'whaaaa?" :confused:
 

Attachments

oh ok. I thought since it said notebook it meant it had to be a laptop for that driver to work correctly :)

I used the program and it says I already have the latest version. However,when I pull up device manager and press update through it, it starts downloading software.
 
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