BSOD toshiba

N

npuesey

Member
Recently i put Win 7 on my toshiba satellite. It runs great but just today i've gotten multiple blue screens. Im not sure how to fix this problem but this is the information windows gives me about the shutdown.


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033

Additional information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 833BB487
BCP3: A6B20F7C
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\061911-21840-01.dmp
C:\Users\Nathan\AppData\Local\Temp\WER-52307-0.sysdata.xml
 
Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 
==================================================
Dump File : 061911-28485-01.dmp
Crash Time : 6/19/2011 1:41:13 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x82a1d3c5
Parameter 3 : 0x80e4c864
Parameter 4 : 0x00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+2123c5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16792 (win7_gdr.110408-1633)
Processor : 32-bit
Crash Address : ntoskrnl.exe+2123c5
Stack Address 1 : ntoskrnl.exe+252ac2
Stack Address 2 : ntoskrnl.exe+211ad3
Stack Address 3 : ntoskrnl.exe+2095fa
Computer Name :
Full Path : C:\Windows\Minidump\061911-28485-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 145,448
==================================================

==================================================
Dump File : 061911-21840-01.dmp
Crash Time : 6/19/2011 2:36:14 AM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x833bb487
Parameter 3 : 0xa6b20f7c
Parameter 4 : 0x00000000
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+6487
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ataport.SYS+6487
Stack Address 1 : ntoskrnl.exe+2ef34
Stack Address 2 : ntoskrnl.exe+273e08
Stack Address 3 : mbam.sys+aaa
Computer Name :
Full Path : C:\Windows\Minidump\061911-21840-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 145,448
==================================================

==================================================
Dump File : 061911-24398-01.dmp
Crash Time : 6/19/2011 4:19:56 PM
Bug Check String : KERNEL_MODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0x83381487
Parameter 3 : 0xb13f3f7c
Parameter 4 : 0x00000000
Caused By Driver : ataport.SYS
Caused By Address : ataport.SYS+6487
File Description : ATAPI Driver Extension
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7600.16385 (win7_rtm.090713-1255)
Processor : 32-bit
Crash Address : ataport.SYS+6487
Stack Address 1 : ntoskrnl.exe+2ef34
Stack Address 2 : ntoskrnl.exe+273e08
Stack Address 3 : mbam.sys+aaa
Computer Name :
Full Path : C:\Windows\Minidump\061911-24398-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7600
Dump File Size : 179,611
==================================================
 
Start by scanning your system for malware.

Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com but DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.



Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
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