BSOD with Win 10

F

Freerunner

Member
I've been running Win 10 for about 6 months without any issues until lately. Now I periodically get the infamous BSOD, with a message that it is collecting data to send to Microsoft. One time after waiting a couple of hours I had to manually reboot the computer. Here are a couple of error messages:
kmode_exception_not_handled (ntfs.sys); system_service_exception. Questions I have, is this something that is being caused by Win 10? Should I wait until it does collect all of the data and send to Microsoft? If not, what is the damage if I just reboot when the BSOD appears? Thanks
 
I used the BluescreenView utility and here is what I found. Anyone have any ideas as to what to do next?

==================================================
Dump File : 043016-8171-01.dmp
Crash Time : 4/30/2016 4:56:33 PM
Bug Check String : SYSTEM_SERVICE_EXCEPTION
Bug Check Code : 0x0000003b
Parameter 1 : 00000000`c0000005
Parameter 2 : fffff803`f36f1c8f
Parameter 3 : ffffd001`d8b6b970
Parameter 4 : 00000000`00000000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+142760
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+142760
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\043016-8171-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10586
Dump File Size : 279,388
Dump File Time : 4/30/2016 4:57:28 PM
==================================================

==================================================
Dump File : 042916-7828-01.dmp
Crash Time : 4/29/2016 3:37:51 PM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`feab54ef
Parameter 3 : 00000000`00000000
Parameter 4 : ffffffff`ffffffff
Caused By Driver : NTFS.sys
Caused By Address : NTFS.sys+c54ef
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+142760
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\042916-7828-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10586
Dump File Size : 279,268
Dump File Time : 4/29/2016 3:44:00 PM
==================================================

==================================================
Dump File : 041416-7171-01.dmp
Crash Time : 4/14/2016 9:10:33 AM
Bug Check String :
Bug Check Code : 0x00000124
Parameter 1 : 00000000`00000000
Parameter 2 : ffffe001`89efd028
Parameter 3 : 00000000`f8000000
Parameter 4 : 00000000`00800e0f
Caused By Driver : hal.dll
Caused By Address : hal.dll+35f1f
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+142760
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\041416-7171-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10586
Dump File Size : 119,980
Dump File Time : 4/14/2016 10:46:16 AM
==================================================

==================================================
Dump File : 032116-6937-01.dmp
Crash Time : 3/21/2016 9:10:02 AM
Bug Check String : KMODE_EXCEPTION_NOT_HANDLED
Bug Check Code : 0x0000001e
Parameter 1 : ffffffff`c0000005
Parameter 2 : fffff800`ec2fdc8f
Parameter 3 : 00000000`00000000
Parameter 4 : 00000000`000027f0
Caused By Driver : aswSP.sys
Caused By Address : aswSP.sys+43da0
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+142760
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\WINDOWS\Minidump\032116-6937-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 10586
Dump File Size : 279,292
Dump File Time : 3/21/2016 9:19:32 AM
==================================================
 
OK, I think I found the files. They are located in the Windows/Minidump folder, I think. But I can't do anything with them because it is saying I don't have permission, that I need to get the Administrator. It's my computer and I loaded all of the software. I don't get it. Can anyone help?
 
Copy and paste those files onto your desktop and then right click on both files and click on send to compressed folder.
 
Getting possible memory failiure. I would run memtest and see if any errors come up.
 
I don't trust the windows memory program. Probably should run memtest. Any new hardware added lately or installed any new software?
 
Replaced the hd in October of last year ((Samsung SSD 850 EVO). Haven't had any issues. That's the only change. I've heard that sometimes Avast can cause problems, have you heard that?
 
Freerunner said:
I've heard that sometimes Avast can cause problems, have you heard that?
Click to expand...
Not giving bluescreens anyway. When upgrading it can stop the start menu from opening or problems with the taskbar which I dealt with last night on a clients pc.
 
No, default memtest will only run thorugh 1 pass and if errors are found then they will show up on the bottom of the page. If no errors are found then you'll see nothing.

example of memtest errors.

memtest errors.jpg
 
Should tell you at the bottom. Been a while since i've had to run it. Something like 1 pass completed with no errors or something like that.
 
Maybe check to see if you have updated drivers. Any old software installed that may need updated?
 
I know how to get to the drivers, but is there something in Windows that will just highlight those drivers that are out of date? Oh, and one other thing, I know that the there is an update to my BIOS, but have been hesitant to try it.
 
Go into device manager and check driver dates. What board do you have and what bios version are you running? What are you usually doing when it bluescreens?
 
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