Why root for the overdog anyway?
Im with you Audiobahn. Although I have to admit, there must be thousands, at least hundreds, of people who are, have, will work at tech support for dell, as long as they are genuinely interested in trying to help, I dont really mind if they "waste" my time. But only because Im one click over from a total absolute computer novice. One time, I told them that my mouse and keyboard was having button clicking problems and they made me turn off the computer, go into Control Panel, download this, re-tool that and even after a good 1-2 hours of bullshit on the phone, they still wanted me to call another time to re-continue the troubleshooting, like my soon to expire warranty would solve the problem.
Anyway. I couldn't agree with you more about their high price and cheapness of the parts they use, although of course they are much cheaper than IBM or even most other "major" brand names. I used to think they were really price-cutting competitive, but within the last few months, I realized that if I were to use the same cheap cases, PSU's, Graphics cards etc. I could almost make the same computer for half the price.
Thats funny that you said, you had to give the Dell tech a refresher. Again, Im only a beginner, so I cant really talk too much, but one time I accidentally called the regular 1 year warranty support tel. number and I couldn't understand what Punjabi was saying-no offence. Even with the 3 year gold support department, its still a crapshoot, mostly they just want you to try anything and everything possible- I think some of them just like to treat you a like a cat with a string of yarn.
Of the, about 6 times Ive called for Dell support, only the last one was semi-decently normal. I told him that I know very little about computers, but Im very interested to learn and build my own. He even told me that Dell takes really good care of him, so he cant talk bad about Dell, but naturally he still wanted me to re-consider buying the parts and trying to build it on my own. (I hope hes not right- but as long as I pretend Im performing human microsurgery and install all the parts like they were ticking time bombs, I hope, I assume, most vendors have a decent return policy, in the slight chance a part arrives defective)
Anyway, he gave me his private email- but I've got to be wary of him trying to dissuade me anymore from trying to build my own. Do the tech support guys work on piece-rate commission or what?
As far as going to Dell's website and trying to customize every which possible type, size, brand, etc. and compare how much it would cost to do it myself, I have gone to their website so many times, its almost like a slot machine game, watching the big price tag rise and fall, at the click of a button.
As far as the massive problem you had with their financing, that really sucks. If that happened to me, it would only motivate me even more to just do what they do and start trying to build my own computers, even though Im still a little shooken up from that guy trying to scare me about all my computer parts arriving damaged. Dell in one way is pretty amazing to me. They came out of nowwhere, so it seems to me, but more amazing is the massive advertising splurge they made a few years back, when every channel, every commercial break without fail, DELL, DELL, DELL. Do you know how expensive it is to advertise, a 30 second ad spot, nationwide, on just an average weekday, less than average popular TV show?-(10 years ago, in England(population 55M), a 30 second ad during "Friends" cost 40,000 pounds=$67,000.) I can only guess that Dell spent hundred of millions of dollars during that non-stop enfilading ad campaign however long ago, at least on the West coast.
Well, now that I got that off my chest, and made this thread go so far off the subject, I feel like writing a book "expose" on the rise, and with your help, the fall of the Dell corp. machinations.
Sorry, but Im exhausted. I tried starting an almost exact same thread, and everyone was telling me, why?, just buy an IBM, its only the most expensive laptop I know of.
I wanted to say I found a really good website, with really good pictures, and clear explanations of building your own laptop, but I cant remember the site, and I havent been able to find it since I first saw it. It might be this one, but I dont remember reading any of it, so. . .
http://www.directron.com/laptopdiy.html
But since this thread has re-stimulated my interest and energy, I quickly just found this barebone laptop company, I cant ever remember seeing before. . .
http://www.marasst.com/
I like to let others test the water before I do.
Although your intention to custom build a touch screen laptop was already on my wish list, I could never find any, but that was about 3 months ago, so hopefully I'll get a new wind to deep search again soon.
Theres also the ones from ASUS, but I wont buy from them because I got into a big fight with them, so there on my blacklist too. You think you got problems?
I just found this. . . .
http://www.thenerds.net/index.php?page=productpage&pn=IT7686BC
-Im pretty confused by it- but it sounds like its describing a Touchscreen laptop?
Anyway, I could give you another barebone laptop name, like MSIcomputer, but still no touchscreens. I still have my hopes on a laptop with built in scanner copier, and of course foldable up/downlink satellite device capability-but thats pretty much it for me.
I'll keep looking. Heres another, pretty much just repeating.
http://store.alphapcstore.com/asoemlaco.html