I was using the computer earlier and a virus was detected and then the screen went blue so I quickly shut it down. The computer will now not boot up.
I can't access the safe mode screen - so I can't get into my desktop/login at all.
I can get it to load as far as the screen that lists the hardware/software etc (2nd screen) but it will just stay on that.
I can get into the F2 and F12 screens, however if I try and exit those the screen will just go black and a dash will flash in the top corner.
I'm trying to do a system restore, however when I select the 'boot to utility partition' option (in the boot menu) the computer will just freeze.
As you can probably tell I'm not an expert in computers - but can anyone try and help me?
I can't access the safe mode screen - so I can't get into my desktop/login at all.
I can get it to load as far as the screen that lists the hardware/software etc (2nd screen) but it will just stay on that.
I can get into the F2 and F12 screens, however if I try and exit those the screen will just go black and a dash will flash in the top corner.
I'm trying to do a system restore, however when I select the 'boot to utility partition' option (in the boot menu) the computer will just freeze.
As you can probably tell I'm not an expert in computers - but can anyone try and help me?
