Cannot Print emails

R

roker

Member
Sorry to bother you again guys.
When I print an email I just get a few confused lines at the top of the page. I used to print some emails for records, now I tried to print a flight ticket and it just jumbled things up at the top of the page
 
I can print everything else including Yahoo home page OK. if I open a email and go to print preview IE goes into fault and shuts down
 
Have you tryed opening your E-mail in other WEB browsers such as Firefox and try to print it from there?

Also have you tryed to accept the E-mail in local E-mail client such as Outlook Express or Mozilla Thunderbird and print it from there?
 
roker said:
I can print everything else including Yahoo home page OK. if I open a email and go to print preview IE goes into fault and shuts down
Click to expand...

I would suspect that you have some bad browser addons installed causing the printing issue.

Do the following.

Please download AdwCleaner by Xplode onto your Desktop.



•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.
 
Thanks Johnb35
I have done that. I note it messed up when I printed from file, with overprinting, it now shuts down IE (Before and after running AdwCleaner), but worked if I go to print from the gearwheel symbol in IE

the report is as follows;

# AdwCleaner v3.004 - Report created 21/09/2013 at 20:53:49
# Updated 15/09/2013 by Xplode
# Operating System : Windows 7 Home Premium Service Pack 1 (64 bits)
# Username : Dave - DAVE-PC
# Running from : C:\Users\Dave\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\TQM32DBE\adwcleaner.exe
# Option : Clean

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\registry mechanic
Folder Deleted : C:\Program Files (x86)\registry mechanic
Folder Deleted : C:\Users\Dave\AppData\Local\Temp\boost_interprocess
Folder Deleted : C:\Users\Dave\AppData\Roaming\registry mechanic
Folder Deleted : C:\Users\share\AppData\Local\Temp\boost_interprocess

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Deleted : HKLM\SOFTWARE\Classes\AppID\secman.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\{4D076AB4-7562-427A-B5D2-BD96E19DEE56}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{761F6A83-F007-49E4-8EAC-CDB6808EF06F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{76C45B18-A29E-43EA-AAF8-AF55C2E1AE17}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7CD74AFF-3433-4E34-92E2-D98DFDB30754}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{826D7151-8D99-434B-8540-082B8C2AE556}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{96EF404C-24C7-43D0-9096-4CCC8BB7CCAC}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{97720195-206A-42AE-8E65-260B9BA5589F}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{986F7A5A-9676-47E1-8642-F41F8C3FCF82}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{B18788A4-92BD-440E-A4D1-380C36531119}
Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Classes\Interface\{66EEF543-A9AC-4A9D-AA3C-1ED148AC8EEE}
Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{11549FE4-7C5A-4C17-9FC3-56FC5162A994}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Extensions\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{EF99BD32-C1FB-11D2-892F-0090271D4F88}]
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{898EA8C8-E7FF-479B-8935-AEC46303B9E5}
Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{AE805869-2E5C-4ED4-8F7B-F1F7851A4497}
Key Deleted : HKCU\Software\YahooPartnerToolbar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{A92DAB39-4E2C-4304-9AB6-BC44E68B55E2}

***** [ Browsers ] *****

-\\ Internet Explorer v10.0.9200.16686


-\\ Google Chrome v

[ File : C:\Users\Dave\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R0].txt - [4680 octets] - [21/09/2013 20:52:55]
AdwCleaner[S0].txt - [4543 octets] - [21/09/2013 20:53:49]

########## EOF - C:\AdwCleaner\AdwCleaner[S0].txt - [4603 octets] ##########
 
Last edited:
Run this one as well.

Please download Junkware Removal Tool to your desktop.

•Shutdown your antivirus to avoid any conflicts.

•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.

•The tool will open and start scanning your system.

•Please be patient as this can take a while to complete.

•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.

•Post the contents of JRT.txt in your next message.
 
Done that, I have not checked the function of the printer yet. There is a lot of junk gone there, I use PC Tools regularly, it missed this

Log;
~~~ Registry Keys

Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\protector_dll.protectorbho
Successfully deleted: [Registry Key] HKEY_CLASSES_ROOT\protector_dll.protectorbho.1
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\HPSF_Tasks_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\HPSF_Tasks_RASMANCS
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\HPSF_Tasks_RASAPI32
Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Tracing\HPSF_Tasks_RASMANCS



~~~ Files



~~~ Folders

Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{00367E62-8319-4118-A9E9-E346BC69ED80}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{015B0A8D-8D86-4A56-9F3B-42AF4943330F}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{017CC2C3-DA60-40A1-A80A-EC5550611F03}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{019CBA99-27B4-49E2-9297-D0D35A2092F2}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{026E7400-2B66-44FB-9713-A4F1DF53B606}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{03C432DB-756B-436A-81F6-AAA5CB49892D}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{0718FEEE-62B8-43C2-8F63-F2B1201D210B}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{0736C498-0587-427B-990E-5CAFBCB2B5DC}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{075084C1-6B6A-4B10-924B-109B36A92203}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{076F521C-5940-4801-B00E-46F8D9747D57}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{086D625E-E74C-4AD5-8F0D-D8E9F361AB64}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{0B5FB09A-ED93-436B-8F15-653994BC886A}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{0CD69FB7-CB02-4B51-BD79-346CBBF039DF}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{0D3137B4-10C9-4891-BDB5-F5F338AAACA4}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{0DC5AF2E-418B-49FF-9F4F-B083C32C3AA7}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{0E63ACEC-C311-4111-A75B-0270D9658107}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{0E91B4C3-07C9-4C40-84BA-0FE1E8B2ADC2}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{110C5BCA-F12F-4FA0-8054-221A3A9EB078}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{11AF0E13-6670-4DDE-9A21-E1B3B09D12D9}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{123452E7-5540-472B-8EC2-304057842E36}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{1363669C-BFCF-46C5-9E2F-AFC28814C38E}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{136FDF95-1D19-4AB7-9D56-A04EA9EA8991}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{137739C3-56DA-4FF4-A238-D2D2B7F52DE2}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{14A9E74E-A98B-4F2C-A090-72F66CE6761A}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{2E45D7E4-ADFF-4ED8-82D8-F3FEC2462412}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{30803FD2-A79B-4813-A678-14E70F5D999D}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{30F2CCF6-AFB8-48A6-8828-9DF1E011E463}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{3469937C-5E61-4AF9-9648-0CC150D6E873}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{34AC1930-B220-4A17-9683-BEB16F09C075}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{35EED98B-E71D-4714-A213-79A9F129C4B6}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{361AF79E-1C61-4508-AD71-980747BF3C5C}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{37BCE908-8565-4D86-A99C-2BB384523CCD}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{381991BC-578A-4F2F-AAE7-47A830353D72}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{38380447-E0D8-455F-B748-80C1D2F77EAB}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{38A1914D-3C87-4C4F-83B3-D1757E7F62C3}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{453AF0F7-BF37-4102-8154-A56F1E3E9B47}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{47D7656B-CE46-4122-AF5E-1C0343E0C890}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{48F6E739-BD18-4532-8429-506A42B5708E}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{49B1D7AE-7115-4AA8-AE48-255A029FE53B}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{4AA2F0A9-893A-4BF2-9D26-E8A6F5C5C1CD}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{4B4E6FB7-7EC2-4463-BF43-17C09B60035B}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{54D0224C-487A-4F4E-80B9-D1EF5D347390}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{6C5986F6-5EEC-40BB-A15F-5E49323278F2}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{6D91A402-9C43-4687-B45A-6D1D9BE49DBA}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{B66FDD43-7ECE-4B54-A53B-9370BE7ED7C2}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{B74A0010-CE9C-4E51-9176-5454F3D8263D}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{CF015F8F-2ADA-4F87-84E9-F30B9A3FC4F2}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{D8C827E3-6762-462C-BCF3-019A35080159}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{D97B6B26-964A-4736-8719-AC65D14FE72B}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{D986EA26-7832-47F2-AC6F-CD7624AB32CD}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{D9935B2F-2D99-4610-BA0D-17E71764E2BA}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{DA09BC0F-10E5-46EB-95FB-FD60370369AD}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{DBC40764-E12A-4FFD-9F51-76C808F6CF03}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{DD09EF18-4BD5-444E-AEA9-BC43C0C4D68F}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{DD71B7B5-9D93-48C6-BDA1-C67CBBA78B3C}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{E1A81DCE-4F7C-4FFB-B5CE-5D8571162A4D}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{E5AF69A2-FB70-4E0A-8EBE-7667D025E547}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{E632D03F-94C7-4BFC-A850-AABAB407C9B4}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{E6CB807B-8FA2-4C59-94AF-B9661EBD09C7}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{E8799665-1C9C-44F2-8174-4E3A687EDF96}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{E87DD3E6-28EA-43BC-B08A-1FD14B72AE80}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{E902579C-CBB5-41EF-ACD0-229B766A52E3}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{EEC7611F-51A3-4BC0-AA89-FFC02F26E548}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{EFD1D538-1310-461F-BA64-BEDA77D4C985}
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Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{F04DF426-917D-4529-BDF8-207529466D8C}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{F0CD804A-DD28-4469-880C-C8CD3F8E6941}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{F1770BF5-271A-48CE-9AC9-2679BBD35DA4}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{F37817D7-E5AD-4FA8-9EE9-BF9AE73A6C0D}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{F3F9AC64-93D9-449C-A4D3-7E8B1E9CF2E0}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{F46E0A57-72A4-4ADF-AD2A-3D7A3FB3601D}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{F5B63CED-6E5D-4C7A-B813-F81C4BF33C5D}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{F8063314-B9F8-47D5-9DCB-DE9B2F7824C0}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{FA15C780-8276-4B4E-AAA0-BBF9B7C900FC}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{FA6940DD-201B-4982-B2E2-4441235C12E3}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{FADA61F9-4BCF-4AEB-BA7C-8315944EDBE2}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{FB1097F3-4E4B-41A9-A69B-C92DF906A58A}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{FB1673BC-1BB2-4A89-9692-7ADB14BDD857}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{FB4D35A4-BAA6-4751-88FF-5BC1A7D1D6F8}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{FC25EE4D-38DD-42E2-A909-BABBEAD59F9D}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{FD809E8B-4879-47A5-BB47-37519FBC7791}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{FE04ACA0-53DD-40B7-A3A8-9C4891EA5757}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{FEDE3CE8-F2C5-451B-8181-E3E18030F75A}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{FFA432CD-176D-485A-A754-061E57A8F029}
Successfully deleted: [Empty Folder] C:\Users\Dave\appdata\local\{FFB78BD1-2D39-4FE8-BC0F-E5AF10C96B1A}



~~~ Event Viewer Logs were cleared
 
Are you able to print yet? If not, please do the following.

Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.



Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Vista and Windows 7 users must right click on the hijackthis icon and click on run as. If the run as option doesn't appear then press and hold the shift key while right clicking on the icon to get it to appear.


Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

When the hijackthis log appears in a notepad file, click on the edit menu, click select all, then click on the edit menu again and click on copy. Come back to your reply and right click on your mouse and click on paste.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
I can print OK using the cog icon "Actions" after clearing a print error it prints OK, if I print from File it shuts down Internet Explorer, so I least there is a way out. Possibly it could be a windows update that caused it, or an out of date driver.
 
Last edited:
What brand of printer are you using? Would you mind posting a hijackthis log?

Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Vista and Windows 7 users must right click on the hijackthis icon and click on run as. If the run as option doesn't appear then press and hold the shift key while right clicking on the icon to get it to appear.


Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

When the hijackthis log appears in a notepad file, click on the edit menu, click select all, then click on the edit menu again and click on copy. Come back to your reply and right click on your mouse and click on paste.

Post the logfile that HijackThis produces
 
Thanks Johnb35. As I have alternative way to print using the cog icon, I will nor progress any further at this time. The HP printer can be very temperamental communicating via wireless, so I won't dig myself into a hole.
 
That explains it. You have an HP printer and can't print anything from the web. There must be an issue with HP's smart web printing software, just reinstall it.
 
Just to update, I have not updated my printer driver yet, but I find it prints on Google chrome but not on IE 10 and Yahoo
 
Reinstall the printer and you should be good. Can almost guarantee it has something to do with the smart web printing browser addon.
 
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