My laptop is running Vista 64 bit and is a year old Dell. I downloaded something (can't recall what). I kept getting a message that the anti-virus program (McAffee, I think) quarantined something that could not be cleaned. I got a message that this is what was done. Every time I closed the message it reappeared a moment or two later. I decided that I would reboot the computer. It would not shut down so I cut off the power supply. In starting (after selecting to start normally) it will go to a screen that is largely black and has "Microsoft Corporation" at the bottom with a running scale above that. The scale moves just for a moment before freezing. Any ideas?
Can't Boot Up
- Thread starter jjonsalt
- Start date
evilfantasy
New Member
You can try a Rescue CD.
Avira AntiVir Rescue System
1. Download the Avira AntiVir Rescue System
- If you need a free burning application, CDBurnerXP works on all operating systems from Microsoft Windows 2000 SP4 onwards.
2. Place a blank CD in your burner and double-click on the downloaded file.
3. The program will automatically burn the CD for you.
4. Place the burned CD into the affected computer and start the computer with the CD in the CD tray.
5. On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.
6. Click on the Configuration button.
- Select Scan all files
- Select Try to repair infected files and Rename files, if they cannot be removed
- Select Scan for dialers
- Select Scan for joke programs (Jokes)
- Select Scan for games
- Select Scan for spyware (SPR)
7. Click on Virus scanner
8. Click on Start scanner at the bottom of the screen.
9. Let Avira finish it's scan and then remove any threats found and then exit out of the scanner.
10. Take the CD out of the CD/DVD tray and then restart the computer.
Avira AntiVir Rescue System
1. Download the Avira AntiVir Rescue System
- If you need a free burning application, CDBurnerXP works on all operating systems from Microsoft Windows 2000 SP4 onwards.
2. Place a blank CD in your burner and double-click on the downloaded file.
3. The program will automatically burn the CD for you.
4. Place the burned CD into the affected computer and start the computer with the CD in the CD tray.
5. On the bottom left side of the screen there are 2 flags. Using your mouse click on the British flag to use English.
6. Click on the Configuration button.
- Select Scan all files
- Select Try to repair infected files and Rename files, if they cannot be removed
- Select Scan for dialers
- Select Scan for joke programs (Jokes)
- Select Scan for games
- Select Scan for spyware (SPR)
7. Click on Virus scanner
8. Click on Start scanner at the bottom of the screen.
9. Let Avira finish it's scan and then remove any threats found and then exit out of the scanner.
10. Take the CD out of the CD/DVD tray and then restart the computer.
Thanks, but it just goes blank and then the same screen as before.
evilfantasy
New Member
Safe mode doesn't pop up, only a Run check/scan and start normally. The scan comes back to the same screen. The normal didn't do anything until a few moments where it boo9ted up but will nnot go on line3.
Aastii
VIP Member
Did it boot from the CD?
You said it went blank and then the same as before. If it boots from the CD then it should ask you to boot it, what it sounds like is that you have your boot priorities incoorect.
Go to bios and look for boot tab and then devices or something along those lines, make it floppy, cd, hard drive, removable. If any of those are missing, make the order that priority, if others are there, drop the priority to the bottom, it should be floopy, CD/DVD, HDD/hard drive.
Now it should boot from the CD.
If that does nothing then you have 3 options.
1. Get a hard drive from another computer and chuck it in that on. Make it the master, boot from it and scan the offending drive and remove anything it finds.
2. A variation of 1. , still take the drive from another computer and boot from it, only instead backup what you need from the other drive and then format the offending drive. But with this remember that the stuff you take over may have residue of the virus.
3. Format the hard drive and start fresh. This would be what i would recomend because there is no chance of infecting a second drive, however if there is stuff that is drastically important to you on that drive then the risk is ofcourse worth it
You said it went blank and then the same as before. If it boots from the CD then it should ask you to boot it, what it sounds like is that you have your boot priorities incoorect.
Go to bios and look for boot tab and then devices or something along those lines, make it floppy, cd, hard drive, removable. If any of those are missing, make the order that priority, if others are there, drop the priority to the bottom, it should be floopy, CD/DVD, HDD/hard drive.
Now it should boot from the CD.
If that does nothing then you have 3 options.
1. Get a hard drive from another computer and chuck it in that on. Make it the master, boot from it and scan the offending drive and remove anything it finds.
2. A variation of 1. , still take the drive from another computer and boot from it, only instead backup what you need from the other drive and then format the offending drive. But with this remember that the stuff you take over may have residue of the virus.
3. Format the hard drive and start fresh. This would be what i would recomend because there is no chance of infecting a second drive, however if there is stuff that is drastically important to you on that drive then the risk is ofcourse worth it
I'll tell you where I am, but I can/t tell you how, dumb luck perhaps. It asked me if I see color lines, which I did. hen it started to scan. First the memory6 and now tthe hard drive. It's still running and I am getting too tired to stay up any longer. I'll check it out in the morning.