Can't Delete Trojan Virus - Help!

S

songwritingguy

New Member
Greetings.
I've just installed Norton Antivirus 2005 on my new custom PC. Apparently though, I downloaded a virus before I had this software. Norton keeps finding the virus but cannot delete it. I tried the manual process - went to msconfig, safemode, explored out to the infected file and tried to delete it, and no such luck.

How do I get rid of this thing? Norton keeps giving me the message that it exists. It's a 'download.trojan', and it's in:
C:\WINDOWS\SYSTEM32\KE32PC8GNDE.dll
I have no idea how to proceed. Appreciate the help.....

Here's my system info:
Windows XP Home
AMD 64 3000
1 Gig Ram
60 Gig HD
160 Gig HD
 
What I would suggest. Dump Norton and get McAfee. McAfee is 10 times better then Norton. That should do the trick. Hope this helps.
 
What I would suggest. Dump Norton and get McAfee. McAfee is 10 times better then Norton. That should do the trick. Hope this helps
Click to expand...

Umm....Na I don't think so, it still wont get rid of it

How do I get rid of this thing? Norton keeps giving me the message that it exists. It's a 'download.trojan', and it's in:
C:\WINDOWS\SYSTEM32\KE32PC8GNDE.dll
Click to expand...

Try using windows recovery console :)
 
It's simpler with a dos window. Start/Run "command", then type in:
cd\
cd windows\system32
del KE32PC8GNDE.dll
 
Ace - I tried McAfee first. I wouldn't even load!! It kept crashing, so I returned it an got Norton which loaded with no problem and found this virus.

Lorand - are these 3 separate commands that I should type in, one after the other? Sorry - I've not got much DOS experience.

Thanks.
 
Lorand,

I tried to delete through dos, and when I ran the delete statement I got "access is denied". This is the same message I got when I explored out to the file and tried to delete it. Am I going to have to reformat?
What do you think?
 
First stop that process. Hit ctr_alt_del, look for that dll at the processes and kill it. Then you could delete it.
 
Lorand,

There are no '.dll' processes running in task manager. All processes listed are '.exe' and none of them look like this system32 virus. ???
 
Sorry, it was a mess in my head when I wrote that... :o
You can delete that file after restarting in safe mode.
 
Thanks Zerox. I've already tried the removal steps that norton suggested. Couldn't remove it. I'm not even sure that Norton quarantined it becuase Norton returned a message box that says "Cannot delete - access denied".
I'm going to try to delete in safe mode.
 
songwritingguy said:
Thanks Zerox. I've already tried the removal steps that norton suggested. Couldn't remove it. I'm not even sure that Norton quarantined it becuase Norton returned a message box that says "Cannot delete - access denied".
I'm going to try to delete in safe mode.
Click to expand...

No worry's ;) I thought you tried deleting it in safemode already....oh well if you havn't give it a go :)
 
You're right. I already tried deleting in safe mode. Just tried it again - and same old "access denied". How do I get rid of this thing? I usually have great success with PC TOOLS "Registry Mechanic". This thing just won't go away! Is there anything else I can try?
 
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