edgar gillham
New Member
I bought a new HP laptop from Walmart, it was pre-loaded with windows 10. I hit the on button and got a message, "enter key". I had assumed that had already been done by the factory. The information told where to look for the key, no key could be found. I called Walmart, they refuse all responsibility and claim I must deal with the vendor. I had thought Walmart was the vendor since I ordered this through Walmart.com, but no, the vendor was Antonline. I called Antonline and asked where to find the KEY, I was immediately accused of "messing up the computer" I had only unpacked it and tried to turn it on. They refused to tell me where I could find the key. The computer has print saying it was under ther battery compartment but it was not. there was a place where a umber could have been but nothing was written there. I examined the whole machine with a high power magnifying glass. I ordered a new windows 7 OS disk but the computer refused to boot to it. I then tried to boot to linux Ubuntu OS after setting it up to boot to DVD, it still refused to load to an OS disk. I now have a $100 windows OS disk and a $600 laptop that are new but do not work bought from walmart who claims to fully guarantee their online sales. suggestions appreciated.
