Charter Communications and Very poor connection speeds

E

emak

New Member
Hello, I am wondering if someone here can help me out...and maybe there is someone else who has this same problem. I have Charter Internet and I experience very poor connection speeds (slower than dialup), as well as total disconnection. My connection is bad like this over 50% of the time. I have had the Charter techs out a dozen times and all they do is tell me I have a good signal. All I ever get from anyone is that "well i have a good signal". Is there any chance that I may have some sort of issue with the network card in my computer itsself, or is Charter taking my money and shafting me up the arse? I have already had a dedicated line put in thinking that was it, but to no avail. By the way my comp. is directly connected to a new modem, and the same problem went on with a previous modem and before i had a dedicated cable line installed....no change regardless of what I do or how much I complain.
 
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Im not sure where you live but im in new orleans and i had the same issues with cox cable I had them out more times then i can count and they allways told me i had a good signal, they went as far as putting a cable buster on my house and that didnt help

I ran a new dedicated RG6 Quad-Shielded cable and even bought a new modem and still had the same issue.

I ended up changing to bellsouth DSL, its a little slower then my (cable on good days) but IMO the over all service is so much better.
 
if you had total disconnection(modem online led blinking)you probabilly have a bad signal.
dont trust the cables company techs all the way, do some checking by your self, i would advise you the enter your modem diags page and see if the signals match these:

Downstream Power (-15dbmV to +15dbmV)
Most modems are rated from -15dB to +15dB, however it's best to have it between +8dB and -8dB. Anything less or more than that and you may have quality issues. You can remove splitters on the line if you need to raise and clean up your signal level a bit.

Upstream Power (30dbmV to 55dbmV)
The lower this number is, the better. Above 55dB will most probably cause problems, over 57dB and you probably won't be able to connect.

Signal/Noise Ratio (>30dB)
SNR is best over 30, (the higher the better, might work well with as low as 25 at times). Anything less than 25 will cause dropped connections, packet loss, slow transfers, etc.

PS:stick with cable
 
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