I have a Dell XPS 420 with windows 7, it always worked great until recently. Now it keeps freezing up and states Not Responding, after awhile a message pops up stating script busy,and asks do I want to cancel it. If you do then the computer will work for awhile and do it all over again.Does anybody have some suggestions on what to do?
computer freezes
- Thread starter doned55
- Start date
I would first check for malware/viruses and then we can go from there. Please do the following.
Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com but DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.
Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.
Click Do a system scan and save a logfile
Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.
Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware
If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com but DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.
Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.
Click Do a system scan and save a logfile
Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.
Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log