Computer is in reduced funtionality mode?

irishluck

irishluck

Member
My bosses computer decided to go into reduced functionality mode.

He cant send e-mail, cant save documents, nothing.

Says its something to do with activation.

But here's the catch, we've been running the same software on the same computer for 5 years now!

Why is it going to all of a sudden pop up saying that the product has not been registered?
 
You need to ring up Microsoft and see if you can activate the product. It's gone into RFM because either the software activation grace has expired, or it has been flagged as a non-genuine copy of Windows by Windows Update.

Sometimes it just happens though if the update is installed and it temporarily cannot "phone home" to Microsoft to confirm that Windows is genuine.

You know you can't run the same copy of Windows on multiple machines right?
 
I would scan for malware first actually using malwarebytes. There are infections that play with the activation file.
 
yea i know, one license one computer. Thats what this one has, It just randomly started to happen a couple days ago I think, saying we need to activate our windows. But my boss has done this already along time ago, Its been years. Nothing has changed at all on this computer.


Ill run the malware bytes and avg too and see what happens.
 
Wouldn't bother with AVG, just use Malwarebytes right now. If it comes up clean then you need to ring MS and explain your situation, it may be as I said earlier that the WGA couldn't connect back to MS, so it then thought your copy of Windows was counterfeit. It's happened to me before even when my Windows has been perfectly legit. I just did a system restore and it seemed ok, not the ideal solution really, but... :/
 
vistakid10 said:
Wouldn't bother with AVG, just use Malwarebytes right now. If it comes up clean then you need to ring MS and explain your situation, it may be as I said earlier that the WGA couldn't connect back to MS, so it then thought your copy of Windows was counterfeit. It's happened to me before even when my Windows has been perfectly legit. I just did a system restore and it seemed ok, not the ideal solution really, but... :/
Click to expand...

Thats just odd that it would do that after already being installed after 5 years.

Well did the malware scan and nothing came up so I'm on hold with MS as I post this.

Ill get back to all and let ya know what I find out!

Thanks
 
Well called them up, think it was a communication error due to an update, all is well for now I guess.

First time I've seen that happen though!

Thanks for the advice.
 
No problems and yeah if the update cannot send information back to Microsoft for whatever reason it will flag your Windows as counterfeit. Annoying I know, but hey, at least you got it all sorted. :)
 
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