Computer is Slow, Need Help

[dnamertz]

I did a clean reinstall of Windows XP two weeks ago and my computer is now noticeably slower than it was before the reinstall. There is 15 GB less stuff on my computer now, and I have not downloaded any suspicious programs, but since the day I did the reinstall, it has been slower to open programs and switch between applications. I posted this in another thread and was told to start a new thread and post my hijackthis log, so here it is:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:29:23 PM, on 4/23/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\Grisoft\AVG7\avgcc.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe
C:\Program Files\Common Files\Dell\EUSW\Support.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\vVX3000.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe
C:\WINDOWS\system32\RUNDLL32.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe
C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
C:\Program Files\FinePixViewer\QuickDCF2.exe
C:\WINDOWS\system32\ntvdm.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
C:\WINDOWS\system32\bgsvcgen.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Microsoft LifeCam\MSCamSvc.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Grisoft\AVG7\avgw.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Smart Web Printing\hpswp_printenhancer.dll
O2 - BHO: HP Print Clips - {053F9267-DC04-4294-A72C-58F732D338C0} - C:\Program Files\HP\Smart Web Printing\hpswp_framework.dll
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [!AVG Anti-Spyware] "C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\avgas.exe" /minimized
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [DwlClient] C:\Program Files\Common Files\Dell\EUSW\Support.exe
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [LifeCam] "C:\Program Files\Microsoft LifeCam\LifeExp.exe"
O4 - HKLM\..\Run: [VX3000] C:\WINDOWS\vVX3000.exe
O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 8.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe Photo Downloader] "C:\Program Files\Adobe\Photoshop Elements 6.0\apdproxy.exe"
O4 - HKCU\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\system32\NVMCTRAY.DLL,NvTaskbarInit
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\Windows Live\Messenger\MsnMsgr.Exe" /background
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: Exif Launcher 2.lnk = ?
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: HP Clipbook - {58ECB495-38F0-49cb-A538-10282ABF65E7} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: HP Smart Select - {700259D7-1666-479a-93B1-3250410481E8} - C:\Program Files\HP\Smart Web Printing\hpswp_extensions.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: http://download.windowsupdate.com
O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1207514964390
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\480\G2AWinLogon.dll
O23 - Service: Adobe Active File Monitor V6 (AdobeActiveFileMonitor6.0) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 6.0\PhotoshopElementsFileAgent.exe
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG Anti-Spyware Guard - GRISOFT s.r.o. - C:\Program Files\Grisoft\AVG Anti-Spyware 7.5\guard.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: B's Recorder GOLD Library General Service (bgsvcgen) - B.H.A Corporation - C:\WINDOWS\system32\bgsvcgen.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\480\g2aservice.exe
O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Intel(R) NMS (NMSSvc) - Intel Corporation - C:\WINDOWS\System32\NMSSvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\system32\nvsvc32.exe

--
End of file - 8008 bytes

 

[Deviousmind]

Did you install all of your chipset/motherboard drivers?

 

[G25r8cer]

This should be in security section!! No wonder its slow! Look at all your startup items and that pc is junked up a little. My log is half that size or less!

 

[dnamertz]

This should be in security section!! No wonder its slow! Look at all your startup items and that pc is junked up a little. My log is half that size or less!

Some advice please? I've gone to the startup folder, and there is nothing in it. How do I stop startup items?

What else is in my log that shouldn't be, and how did it get there when I just did a reinstall?

 

[G25r8cer]

go to command prompt and type "msconfig" and hit enter. When it pops up to the startup tab and uncheck everthing you dont want to start!

 

[oscaryu1]

Is this a prebuilt? And didja use the CD they gave you? Most likely their crapware is weighing it down...

 

[dnamertz]

Is this a prebuilt? And didja use the CD they gave you? Most likely their crapware is weighing it down...

If by "prebuilt" do you mean is it the way I bought it from Dell...then, yes. And I did use the CD they gave me.

 

[cohen]

Look at all your startup items and that pc is junked up a little. My log is half that size or less!

Yes i agree!!!

If by "prebuilt" do you mean is it the way I bought it from Dell...then, yes. And I did use the CD they gave me.

hhmmm... ok.....

You have a VX 3000 Webcam - like me

i can tell by went it starts up it has the VX 3000 exe

 

[oscaryu1]

Dell usually gives you alotta crapware with the OS. Uninstall those and get more speed.

 

[dnamertz]

go to command prompt and type "msconfig" and hit enter. When it pops up to the startup tab and uncheck everthing you dont want to start!

OK, I did that and I unchecked the following:

Photoshop Elements 6.0
HP Software Update
iTunes Helper
Microsoft LifeCam
Windows Live Messenger
HP Digital Imaging
MS Office
Adobe Reader

The others I was not sure what they were or if I should remove them. Can someone look at the rest of the startup items and let me know if any should be removed. Also, after removing the above items I restarted my computer and got the following message:

"You have used the System Configuration Utility to change the way Windows starts. The Sys Config Utility is currently in Diagnostic or Selective Startup mode, causing this message to display and the utility to run every time Windows starts. Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made to the Sys Config Utility."

Is this a problem? Do I need to undo what I unchecked in the startup area?

 

[dnamertz]

Dell usually gives you alotta crapware with the OS. Uninstall those and get more speed.

What are they? I don't know what the crapware is that needs to be removed.

 

[oscaryu1]

Eh.... free "games", internet providers (AOL, ect), unneeded antiviruses (Norton = system hogger)... ect.

 

[cohen]

Eh.... free "games", internet providers (AOL, ect), unneeded antiviruses (Norton = system hogger)... ect.

Agree - i have a friends vista laptop here next to me now and i'm getting updates for it and doing a few things to it and i think now i'm going to remove norton

Norton = System Hogger

 

[oscaryu1]

AVG and Avast Antivirus are both terrific programs, and they're free! And much less of a system hog. I think they even have real time scanning! I tried to open a random file, and Avast popped up about it be a trojan Without even me scanning!

 

[dnamertz]

Eh.... free "games", internet providers (AOL, ect), unneeded antiviruses (Norton = system hogger)... ect.

The only antivirus program I have installed is AVG. Norton or McAfee are not on my computer. I also didn't install AOL, MSN or any other internet providers except the one I use. I do have the typical games (Freecell, Solitaire, Mindsweeper, etc.) but I'm not sure how to delete them.

The thing is, all these things were installed on my computer before the reinstall (Mcafee, AOL, games, and much more) and yet the computer was not this slow.

 

[oscaryu1]

How are you judging that it is slow?

 

[cohen]

How are you judging that it is slow?

could be luggy....

on a friends vista laptop i just removed Norton and now it is going heaps faster!

 

[oscaryu1]

No like how is he figgering it's slower? I know that you might "lag" a window without GFX drivers installed

 

[dnamertz]

How are you judging that it is slow?

Often, not always, when I go to open a program or switch between programs it can take 15-30 seconds (which is longer than it used to take).

 

[Vizy]

OK, I did that and I unchecked the following:

Photoshop Elements 6.0
HP Software Update
iTunes Helper
Microsoft LifeCam
Windows Live Messenger
HP Digital Imaging
MS Office
Adobe Reader

The others I was not sure what they were or if I should remove them. Can someone look at the rest of the startup items and let me know if any should be removed. Also, after removing the above items I restarted my computer and got the following message:

"You have used the System Configuration Utility to change the way Windows starts. The Sys Config Utility is currently in Diagnostic or Selective Startup mode, causing this message to display and the utility to run every time Windows starts. Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made to the Sys Config Utility."

Is this a problem? Do I need to undo what I unchecked in the startup area?

Ok, let me help u out a bit.

you have used the...

this is completely normal. just check the box so it doesnt pop up again and your good. If you would post up a screen shot/ list of the startup items in the msconfig utility startup tab, i would gladly offer assistance in what program is what u need, and some that are just bringing you down.