Computer virus?

S

SassySarah

New Member
Hi

My cousin is having problems with her computer and I am wondering if she has got a virus on her computer. She has no longer got MS Word & Paint, she has got broadband but the pages are taking soooo long to load I think she is on up to 8 Meg. At the beginning when she starts her computer she has a window that pops up saying User Enviroment - please contact the administrator. Generally she is saying that her computer is running really slow and she can't save anything, just sample pictures. Her computer is about 4 years old. Is this the signs of a virus that is on her computer? It doesn't let her keep her anti-virus up to date either.

Many thanks
 
If it doesn't let her keep her anti-virus up to date either then try scanning for Viruses with this online...
http://housecall.trendmicro.com/

Also try running spyware scans because they can cause system slow down.

Although if it hasnt had windows reinstaled in over 4 years it might have alot of corrupt files which can cause problems.

If anything ive said here doesnt help you then hopefully someone else will reply with a little more help.
 
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Reformat the hard drive. If she does not have a virus and spywear program that she uses regularly (obviously she does not) then I am sure there is already been a lot of damage done to the Windows and program files.

I reformat my hard drive every three months and I use anti spywear / adware / virus protection regularly. So that’s just how it goes.



Also if she has never reformatted the hard drive then she is LONG over due. Microsoft recommends you reinstall Windows once a year. I do it about 3x more often then that.
 
Thanks for your help guys, I managed to get my nextdoor neighbour to have a look at it and he has solved a few things - not sure what but he said that it needed more memory and a new graphics card. Thanks again!
 
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