Connection problem

[CaptainBop]

Need some help please. I recently deleted a trojan virus off my computer and haven't been able to sign on since. These are some actions I have done:
- reconfigurated protocol stack
- uninstall/reinstall modem
- uninstall/reinstall ISP
- used winsock
- and the basic check modem connections etc...

I am getting an error message after "talking to network" reads (i think step 4)
the error says "Connection Log" "Unable to connect to service"
Can anyone please help?

 

[joseph5458]

hi, it seems that the only solution would be to re-install windows. Sorry.

 

[CaptainBop]

seriously.....that stinks. Thanks for the help

 

[S_Doherty]

when u say "unable to connect to service" does this mean that you cannot access the ISP's connection?

 

[CaptainBop]

Yes. I just reinstalled windows and was able to get online for a few days and now the same thing is happening.

 

[Bobo]

Are you networked? If so, reinstall your adapter, and "reboot" the router

 

[S_Doherty]

What steps did you take to reinstall windows? did you delete all the partitions and start again? Was it an OEM windows disk or an original?

 

[CaptainBop]

no I am not networked.

I used the original copy of windows, and just selected to reinstall from the run prompt.

 

[S_Doherty]

If you navigate to the MMC (start, run, mmc) add the snap-in Disk Managment for the local machine and it will display your partition information...you may want to have a look in here to make sure that everything is healthy and you only have in their what you have created...