I am using some software for making backup copies of my DVDs it is DVDX Copy Platinum, i just tried to install it into my new laptop but it keeps saying -Could not load your drive information- please run drive selector application
I'm not familiar with the software but it may simply be asking you to select the dvd burner drive to be used in a (dropdown) menu. There is probably an option of Image Recorder and also the possibility the menu comes up blank by default first use.