Crashed pc

[lollyribena90]

My friend's pc got crashed so i'm helping him to post this up since he can't access to explorer anymore.

Tried deleting and downloading IE7 and mozilla but doesn't work. All firewalls have been disabled and can't stand start back up for some reason. He scan the pc using avg and adware and it seems clean.

Any idea?
Reformatting is not a good idea. He doesn't know how to reformat.

 

[John McKenna]

Can you transfer HijackThis to the computer?

If so, download HJTsetup.exe to your desktop.

• Double-click HJTsetup.exe icon on your desktop to start the installation.
• By default it will install to C:\Program Files\Hijack This.
• Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
• Put a check by Create a desktop icon then click Next again.
• Continue to follow the rest of the prompts from there.
• At the final dialogue box click Finish and it will launch Hijack This.
• Click the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
• Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
• Come back to this thread and Paste the log (Ctrl+V) in your next reply.