CrystalDisk Reporting Hard Drive Health As 'Caution'

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icu222much

New Member
I have several storage devices: 1 ssd (primary), and two hhds. Last night when I turned on my computer, Windows 10 was unable to detect one of my hhds. I turned off my machine. This morning, I opened my case to ensure that all cables are securely connected to my faulty hhd. Upon turning on my computer, Windows 10 was able to detect my hhd. I then ran a few diagnostic tools:

1) Seagate Seatools Boot Disk - Was unable to detect any of my hard drives
2) wmic - I received 'OK' status across all drives
3) Windows CHKDSK Tool - No issues reported
4) CrystalDiskInfo - Reported that the faulty hhd's health status as 'Caution'

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ST2000DM001-1CH164 - Seagate 2TB
- Purchased in 2012
- Caution Items:
---- Current Pending Sector Count
---- Uncorrectable Sector Count

Am I able to fix or correct these problematic sectors on the faulty hard drive? Will these faulty sectors grow or spread to other parts of my hard drive? I am only utilizing 50% of this drive at the moment. Should I be looking for a replacement drive? What should I be doing in this case?
 
The raw value is pretty low at 8. I wouldn't be too concerned, but take a look at it every once in a while and see if it increases at all.

The seek error rate is getting pretty up there though.
 
beers said:
The raw value is pretty low at 8. I wouldn't be too concerned, but take a look at it every once in a while and see if it increases at all.

The seek error rate is getting pretty up there though.
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What does 'Current Pending Sector Count' and 'Uncorrectable Sector Count' mean? Does it mean that I have 8 sectors that currently contain errors, and they cannot be corrected? Is it bad that both 'Current Pending Sector Count' and 'Uncorrectable Sector Count' both have the the same raw value?

Also, how many sectors would a hdd have?
 
Darren said:
What does this actually accomplish, out of curiosity? I do this at work daily and if we get a drive with a single error we toss and advise a new HDD.
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I just have a hard time trusting third party software for hdd tests that wasn't made by the drive manufacturer. Errors may be present but I've seen where the drive makers software has actually repaired the errors and the drive is still usable.
 
johnb35 said:
I just have a hard time trusting third party software for hdd tests that wasn't made by the drive manufacturer. Errors may be present but I've seen where the drive makers software has actually repaired the errors and the drive is still usable.
Click to expand...
As an example, we had a guy come in that wanted Windows reinstalled and for us to check the hardware. It was a WD Blue 500GB drive, one of the older ones since it had a 16mb cache, and it threw one single error after a Seatools Long test. He happily paid for a new one and I ended up taking the drive home since my manager was going to toss it otherwise. Is that one error telling me that the drive will eventually crap out or give me problems or is it still viable as a storage drive for games/movies/etc? I haven't actually used it since I only have two drive bays to use at the moment and both are full. Sorry to hijack thread.
 
johnb35 said:
I just have a hard time trusting third party software for hdd tests that wasn't made by the drive manufacturer. Errors may be present but I've seen where the drive makers software has actually repaired the errors and the drive is still usable.
Click to expand...
I do the same. If you run Seatools on a WD drive it may throw an error but WD Diags may not.

Plus only the manufacturers diag will even attempt to fix the errors.
 
The Seagate ST2000DM001 drives tend to have a lot of issues. The most common we see are issues with the media cache (firmware related), bad sectors and weak/failing heads. If you haven't done so already, backup the data and replace the drive.
 
Darren said:
Is that one error telling me that the drive will eventually crap out or give me problems or is it still viable as a storage drive for games/movies/etc?
Click to expand...
Depends on the error, could just be a single sector as bad. A lot of drives have a few extras and will just remap failed ones. Take a look at the SMART report on the drive and you'll have some more usable information.
 
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