Daily Freezing on Vista 64-bit (Clock interrupt...)

M

mpic92

New Member
I own an HP Pavilion e9180t desktop computer.
-Windows 7 (64-bit)
Intel Core i7 CPU 920 @ 2.67 GHz
8 GB RAM
nVidia GeForce GT 220

The computer origionally came with Windows Vista 64-bit. I upgraded to Windows 7, and later did a complete re-install, this time abandoning all the software/files on the computer.

Throughout my entire time owning the computer (w/ both Vista and 7), the computer will freeze daily. It seems to be related, or at least I notice it's coming, when I'm listening to audio like in iTunes, and the music will stop skipping/acting funny. Also the mouse may lag for a second or so, and I notice the processing ticker on the desktop chugging away. Eventually, it will get to a point where the computer will suddenely completely crash, the ticker light goes out, and nothing will move. The image is just frozen, and I frequently get the following error message:

A Clock interrupt was not received on a secondary processor within the allocated time interval.

Technical information:

STOP: 0x00000101 (0x0000000000000019), 0x000000000000000, 0xFFFFF88003100180, 0x000000000000006)
Click to expand...

The problem is incredibly annoying and I see no way around it. I have researched that error message but haven't found a real solution. I haven't ever messed with the hardware of the system since I ordered it from HP. Any help would be greatly appreciated.
 
I would test your cpu temp, sounds like its getting a little hot maybe. More things to try would be to test your memory, possible bios update. If its still under warranty i would have it checked out, may be a bad processor. I just checked and there is an updated bios for that machine dated october of this year. Try that and see if it fixes the issue, other than that. i've searched online and it seems a few people are having problems with that specific model. Might have to take it in for repair.
 
Analizer said:
Let us see a print from hijackthis
Click to expand...

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:56:53 AM, on 12/26/2009
Platform: Unknown Windows (WinNT 6.01.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16385)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Users\Matt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Matt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Matt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Matt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\iTunes\iTunes.exe
C:\Users\Matt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Matt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Matt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Matt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Matt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Users\Matt\AppData\Local\Google\Chrome\Application\chrome.exe
C:\Program Files (x86)\Trend Micro\HijackThis\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKCU\..\Run: [Google Update] "C:\Users\Matt\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O13 - Gopher Prefix:
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 6250 bytes
 
Yup, it's not even 6 months old yet. I did some research and it appears that this is a common issue with this model. What worries is me is that there is no real solution, and that the issue seems to lie within the motherboard... and that replacement motherboards are not fixing the problem.

Oh well, I guess I'll begin what is to be a long and cumbersome battle with HP customer support... hopefully the company comes out with a real solution to this at some point.

Thanks for the help though!
 
What kind of the crapy hardware is that lol?:D

By the way have you tryed reseting your BIOS?I had the same problem 3 years ago.XP was freezing for no reason and my clock went crazy showing the year 2051. (ROFL) and many times I got the blue screen of death 0.o I just reseted the BIOS and everything was fine.
 
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