Desktop Computer suddenly restarts...

F

fmonte

Member
Can you guys please help me diagnose why my computer out of the clear blue sky "restarts". The only thing I have done so far is purchase a better power supply hoping it was something simple to resolve this issue but it did not help. Even with the better power supply this still happens intermittently a few time per week. Is there anything else I can try. Below are some of the components of my computer:

Microsoft Windows 11 Home ver. 10.0.26100 Build 26100
AMD Ryzen 9 5900X 12- Core Processor, 3701 MHZ, 24 Logical Processor
American Megatrends Inc. Bios ver 3.3
Installed Physical Memory 32 GB
SAMSUNG 980 PRO SSD with Heatsink 1TB PCIe Gen 4 NVMe M.2 Internal Solid State Drive, Heat Control, Max Speed, PS5 Compatible, MZ-V8P1T0CW
KTC 27 Inch QHD Computer Monitor, 2K 100Hz IPS Gaming Monitor, 1440P
Cooler Master Hyper 212 Black CPU Air Cooler,
DELL R27V4 NVIDIA QUADRO P1000 GPU 4GB GRAPHICS VIDEO CARD

Thank you.
Frank
 
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Check the event viewer for any errors at the corresponding times the pc restarted on you.

Check under the system section here.

event viewer.png
 
If they all say source was kernel power then its gonna be difficult to track down. Could be due to failing memory, hard drive or other. Might want to start by running memtest or even removing and reinserting the ram sticks to make sure they are seated properly. Next would be a hard drive diagnostic. Make sure all your power connections are good as well on every item.
 
Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 7/29/2025
Scan Time: 3:33 PM
Log File: ef85a11e-6cb2-11f0-9e62-3c7c3f21513d.json

-Software Information-
Version: 5.3.5.204
Components Version: 137.0.5331
Update Package Version: 1.0.101495
License: Trial

-System Information-
OS: Windows 11 (Build 26100.4652)
CPU: x64
File System: NTFS
User: Frank2025\Frank

-Scan Summary-
Scan Type: Threat Scan
Scan Initiated By: Manual
Result: Completed
Objects Scanned: 183759
Threats Detected: 22
Threats Quarantined: 22
Time Elapsed: 0 min, 42 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
File system: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Detect
PUM: Detect

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 1
PUP.Optional.FormSwift, HKU\S-1-5-21-3654277220-735443765-1280497761-1001\SOFTWARE\GOOGLE\CHROME\PREFERENCEMACS\Default\extensions.settings|bdfcnmeidppjeaggnmidamkiddifkdib, Quarantined, 9354, 1293762, 1.0.101495, , ame, , ,

Registry Data: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 5
PUP.Optional.FormSwift, C:\USERS\FRANK\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\DEFAULT\EXTENSIONS\BDFCNMEIDPPJEAGGNMIDAMKIDDIFKDIB, Quarantined, 9354, 1293762, 1.0.101495, , ame, , ,
PUP.Optional.Conduit, C:\USERS\FRANK\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, Quarantined, 29, 454832, 1.0.101495, , ame, , ,
PUP.Optional.Conduit, C:\USERS\FRANK\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, Quarantined, 29, 454832, 1.0.101495, , ame, , ,
PUP.Optional.Conduit, C:\USERS\FRANK\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, Quarantined, 29, 454832, 1.0.101495, , ame, , ,
PUP.Optional.Conduit, C:\USERS\FRANK\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Sync Data\LevelDB, Quarantined, 29, 454832, 1.0.101495, , ame, , ,

File: 16
PUP.Optional.FormSwift, C:\USERS\FRANK\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Preferences, Replaced, 9354, 1293762, 1.0.101495, , ame, , 74E6B62213ECDE1314774FC3D068713F, 9BF6B5B71A2A67D820D726CBACFE8FDC983C14350DBE767EF642DEC1081A0842
PUP.Optional.VeryFast, C:\USERS\FRANK\DOWNLOADS\SETUP.EXE, Quarantined, 3113, 1309503, 1.0.101495, , ame, , 9EF09DAB3E7232AD6147E6E8DCFDE70D, B0E69BCE91C7E2A0B87E4601EBEF867ADD2C782832F2A4B7334594FFB08988EA
PUP.Optional.Conduit, C:\USERS\FRANK\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, 29, 454832, 1.0.101495, , ame, , DD936B9DD0A8F6D168250DD58AFC7077, 7BE3F4180F961B0DB450DBA988BFA719794BD3D60786959F6A5DAA585E36D94B
PUP.Optional.Conduit, C:\Users\Frank\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\000005.ldb, Quarantined, 29, 454832, 1.0.101495, , ame, , E1B8F7E88A52C98FC5BEB94C0962D795, 7F300C5F9845072348F136303E67D5294C7634DBE47342606B007F0F1C075CDF
PUP.Optional.Conduit, C:\Users\Frank\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\006209.ldb, Quarantined, 29, 454832, 1.0.101495, , ame, , F7EBFAAC4C2E98A5CCFC1CA36210EF4F, 752D76174949C6FEDBB4602D8982ED418E513CA844CA00F790BDC5D9CE3F14CA
PUP.Optional.Conduit, C:\Users\Frank\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\006211.ldb, Quarantined, 29, 454832, 1.0.101495, , ame, , 132F9578BFA083A62B4EE89FF64C9397, B1DF247BDC88E7884CF7D787754691474607B1F45D5AEAA80EB22A2F2BB46745
PUP.Optional.Conduit, C:\Users\Frank\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\006212.log, Quarantined, 29, 454832, 1.0.101495, , ame, , E8F5FC3C690E69ABD09E085F5EE2E44F, F14ABABB14AD24C186516BC8DDCC7DC15A54E7992657F2E0ED0BCE0FDA3EA749
PUP.Optional.Conduit, C:\Users\Frank\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\006213.ldb, Quarantined, 29, 454832, 1.0.101495, , ame, , A3FF21528F776B315BB27A39C088A381, 4C39A5613240768826501A3ABB5A3B3C4A7096196A2F319643F393C84E45A2C9
PUP.Optional.Conduit, C:\Users\Frank\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\CURRENT, Quarantined, 29, 454832, 1.0.101495, , ame, , 46295CAC801E5D4857D09837238A6394, 0F1BAD70C7BD1E0A69562853EC529355462FCD0423263A3D39D6D0D70B780443
PUP.Optional.Conduit, C:\Users\Frank\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOCK, Quarantined, 29, 454832, 1.0.101495, , ame, , ,
PUP.Optional.Conduit, C:\Users\Frank\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG, Quarantined, 29, 454832, 1.0.101495, , ame, , AFEDB1A35DC4ABD736406BBF8D05686E, F63B6B25B4204BD4EBD0B30F3640064D2C73957D88CAC916FEDB18ADDFF1A74B
PUP.Optional.Conduit, C:\Users\Frank\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\LOG.old, Quarantined, 29, 454832, 1.0.101495, , ame, , 980CBF970D603F015E9D20D7F0B97919, EDFD12ED2B801BD63C07BF034084171AAFE7DC833E683367D7A402AFAEA9BC32
PUP.Optional.Conduit, C:\Users\Frank\AppData\Local\Google\Chrome\User Data\Default\Sync Data\LevelDB\MANIFEST-000001, Quarantined, 29, 454832, 1.0.101495, , ame, , 1583ED67F57519AAFB07E8FA599C160A, 709F51B24DEEE067905AF328999D285BA6BDEED2C7573821ABB5A2758E646866
PUP.Optional.Conduit, C:\USERS\FRANK\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, 29, 454832, 1.0.101495, , ame, , DD936B9DD0A8F6D168250DD58AFC7077, 7BE3F4180F961B0DB450DBA988BFA719794BD3D60786959F6A5DAA585E36D94B
PUP.Optional.Conduit, C:\USERS\FRANK\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, 29, 454832, 1.0.101495, , ame, , DD936B9DD0A8F6D168250DD58AFC7077, 7BE3F4180F961B0DB450DBA988BFA719794BD3D60786959F6A5DAA585E36D94B
PUP.Optional.Conduit, C:\USERS\FRANK\APPDATA\LOCAL\GOOGLE\CHROME\USER DATA\Default\Web Data, Replaced, 29, 454832, 1.0.101495, , ame, , DD936B9DD0A8F6D168250DD58AFC7077, 7BE3F4180F961B0DB450DBA988BFA719794BD3D60786959F6A5DAA585E36D94B

Physical Sector: 0
(No malicious items detected)

WMI: 0
(No malicious items detected)


(end)
 
My apologies, but I'm afraid you misunderstood me, my friend. I honestly have no idea about whether malware could be responsible --- that's why I asked the question!

I have had a similar issue, and was wondering if that might be a possible cause, but I noticed that as of yet no one had mentioned it as a possibility.
 
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I don't see how those items quarantined by malwarebytes would caus the system to reboot but possibly. How is it reacting since the cleaning? Still rebooting?
 
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