Dlink router

[Helpmeimstuck]

Ok. Now I have this Dutch customer who bought a Dlink Router from Holland and brought it here to his villa where he wants to install it in a nearby office so he can pick up their signal. Sounds simple enough.

I hear that with routers ALL you need to do it plug an ethernet cable from the modem to the router and you're done. Well, that didn't work. His laptop can connect to the dlink signal but 'page cannot be displayed' comes up. Additionally in the router setup page it says 'your internet connection could not be detected'. So, I tried some things with the setup, like changing the routers IP, turning off DHCP and also an option called 'relay'. None of these worked when tried together OR individually. I have also tried doing EVERYTHING by the manual and install CD, setting it up with the office's ISP PPPOE username and p/w.. Nothing.

The make of the wireless modem in the office in USR, maybe there is some sort of compatibility issue with dlink?

If anyone has any ideas or help I'd be very grateful.

Thanks in advance.

 

[Helpmeimstuck]

I had a look on Dlinks websites support section:
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Why am I unable to get online after setting up my DGL or DIR Series router?

The DGL and the DIR series routers will measure the available bandwidth coming from your modem upon initial boot.

This process can take several moments.

To check the status of this sequence, you can simply log in to the routers interface and click the STATUS TAB.

If this sequence never fully completes or doesn’t complete properly, try power-cycling both the modem and the router at the same time. Please remember to reconnect the power to the modem first and then the router. Please allow a few moments for the devices to initialize and “sync” up.
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Is it possible there is not available bandwidth for the router to function?