E drive won't close?

M

Mutsumi623

New Member
My E drive won't stay closed, with or without a CD in it. I've tried the hidden eject button, the normal one, and pushing it closed myself. The tray stays in for a few seconds, then opens right up again. It also opens up whenever I restart the computer. I tried disabling and then enabling the drive, but that didn't work either. I'm just not sure what's the matter with it. I can't afford to get a professional to look at it, nor can I afford a new one. To be honest, I don't really use the drives much, so I don't know what the problem is. Before, I had a problem where the drive wouldn't open, which I ultimately fixed by using the hidden eject button.
 
Most likely you have an autorun program running to open the drive. Just in case, do you have any friends that like to play games with you? If not, then you could be infected. Please perform the following procedure.

Please download Malwarebytes' Anti-Malware from here, here, here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If you continue to experience problems after doing this, please post a HijackThis log by doing the following:

Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
thought your comment was interesting. ive seen the problem in the past just recently and bought a new burner. I checked and tried following up on the autorun feature John and final trail led back to microsoft support. any comments on this.

sorry to say ive seen it happen before. always thought it was the mechanism on the drive.
heres the link to microsoft and fix i think.
interesting though.
http://support.microsoft.com/kb/967715
 
I don't play computer games with people, so I doubt it's a virus. Norton hasn't picked up anything. And I tried messing around with the Autorun features, but still nothing...
 
Post a hijackthis log so we can look. Maybe you have a friend that is playing a joke on you and set a script to run on bootup.
 
does anyone else use the computer? My brother loaded a "virus" (not malicious) that constantly opened the dvd drive and burped/farted at me... :P

So yeah, it's a startup program, i dont think an antivirus will get it, if it does it will give a "generic" name.

so hit start > run> type "msconfig"

go to the startup tab, and uncheck everything (to be safe)

Then you can save, reboot, and if the problem is gone, re-enable those things one by one until you find the culprit.
 
linkin said:
does anyone else use the computer? My brother loaded a "virus" (not malicious) that constantly opened the dvd drive and burped/farted at me... :P

So yeah, it's a startup program, i dont think an antivirus will get it, if it does it will give a "generic" name.

so hit start > run> type "msconfig"

go to the startup tab, and uncheck everything (to be safe)

Then you can save, reboot, and if the problem is gone, re-enable those things one by one until you find the culprit.
Click to expand...

Thats the whole idea of posting a hijackthis log so we can see whats running at bootup so we can tell him what to disable.
 
Again, I do not play games online with people, so it's unlikely someone else put anything on my computer. Also, I'm the only one who uses this computer.

I'm hesitant to install anything else on my computer, and I didn't see anything to check or uncheck...

My computer tower has two ejectable drives. There's "E", which is the DVD-ROM drive, and "F", which is just a normal CD drive. The F drive is working just fine. It doesn't open when the computer is rebooted, and it opens and closes fine when I want it to. It also has no problems playing CDs.

The only way I can get the E drive to stay closed is if I physically hold it in for a while, and it won't take note of the fact that there's a CD inside when I do that.
 
oh well......He said the door opens. my past problems have been diff......
My problem has been you open the case and it closes right now. not enough time to slide a cd or dvd in the case. my comment was about the mechanism.
Are my comments related to the same issue?
 
Try this then. remove the E drive and only connect the f drive making sure you set the jumpers correctly. In doing this this will make the F drive now the E drive and if you have something autorunning the new drive will now do the same thing. If not, then you know the drive is bad. I've never seen a drive do that though. I've seen them not open though.
 
tremmor said:
oh well......He said the door opens. my past problems have been diff......
My problem has been you open the case and it closes right now. not enough time to slide a cd or dvd in the case. my comment was about the mechanism.
Are my comments related to the same issue?
Click to expand...

That's most likely the circuitry on the drive.
 
I...can't do anything like that. I'm not a mechanic or anything.>_> I really don't think that it's the drive itself. I hardly ever use it.
 
Do you know how to replace the drive? Try it and see if a new drive does the same thing. If you don't know how to do it, you may need to take your system into a shop and have them check it out.
 
Again, I'm not capable of doing stuff like that, and I don't think it's the drive. I think it's something to do with the settings on the computer. I just don't know what.
 
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