I was wondering if anyone else has encountered countless problems with eMachine customer support. I have a desktop that was purchased in February and the whole system is gone, including all my personal pictures and documents. Have been in contact with customer support since very late last night, and nobody wants to help me. Been trying to get the problem fixed all day, finally got to the point when I contacted the NY State Consumer Protection Board. Right now I am out over $400.00, a computer that is dead, and can't find a corporate phone number for eMachine or Gateway, who now owns eMachine. Anyone have any ideas? Thank you, Melissa
eMachine
- Thread starter melibar59
- Start date
I usually avoid calling eMachines at all. Well...to be fair, I also avoid eMachines hardware, too. They are notoriously cheap. The very few times I have interceded with eMachines tech support have been frustrating - to put it mildly.
You can try reaching them at 408-273-0888, though I do not know if that is a current number. Just keep pressing 0 until you speak to a real person.
As for your documents and trying to salvage anything from this deadbeat machine, what exactly happened to it? You can probably take the drive out of it and put it in another machine or an external case to recover your documents. In most cases eMachines die because of dangerously cheap power supplies or shoddy motherboard components. If it is just the PSU, you can replace that.
You can try reaching them at 408-273-0888, though I do not know if that is a current number. Just keep pressing 0 until you speak to a real person.
As for your documents and trying to salvage anything from this deadbeat machine, what exactly happened to it? You can probably take the drive out of it and put it in another machine or an external case to recover your documents. In most cases eMachines die because of dangerously cheap power supplies or shoddy motherboard components. If it is just the PSU, you can replace that.
MrBucket
New Member
I've had my emachine for 5 years which is the one I'm on now. I've had to call them a few times and they've always done what they could do from there end. I mean, it's not like they can just somehow "fix" whatever is wrong over the phone, but that's what google is for. I've only ever cleaned it one time about a year ago and there was a good half inch of dust on just about EVERYTHING and it wasn't even doing anything to the hardware it seemed like. I've never had any real problem with mine it;s such a beast, i'm not sure why everyone hates emachines.
OvenMaster
VIP Member
Whenever I had to deal with eMachines customer service, they were great. The DVD burner died and they had it fixed within a week.
I will agree with Zatharus, though, that the power supplies are really crummy, and the legends of them failing and destroying the motherboard (at the least) are true.
The early (pre-2004) Trigem motherboards were crap, but after 2004, they started using FICs, which weren't too bad except for the BIOSes that had zero overclocking options.
I will agree with Zatharus, though, that the power supplies are really crummy, and the legends of them failing and destroying the motherboard (at the least) are true.
The early (pre-2004) Trigem motherboards were crap, but after 2004, they started using FICs, which weren't too bad except for the BIOSes that had zero overclocking options.
Eh, I understand you guys. I have about a dozen of their old Athlon boxes (3-4 years old) sitting around in my spare parts pile though, because they have all had some terminal failure. It's the luck of the draw with eMachines in my experience. I have one that's actually still running. I have seen them consistently fail for some reason or another after several years of office operation. For that reason, I do not trust them or consider them a reliable machine. But, with all that said, if they start putting out a better machine made with higher quality parts, they could turn some opinions around.
I still can't believe my predecessors bought them trying to save money only to replace them over and over again as they died off. We have Dell, HP, and a few Compaq workstations that are twice as old and still run fine. Well, "fine" is a relative term... Operational, yes. Old and very slow, yes.
I still can't believe my predecessors bought them trying to save money only to replace them over and over again as they died off. We have Dell, HP, and a few Compaq workstations that are twice as old and still run fine. Well, "fine" is a relative term... Operational, yes. Old and very slow, yes.