OMGGG the same thing happened to me in neopets!
but...i did enter an email, and it said my pass was "C:/Borland/BCC55", with that capitilization, and ive tried every variation with/without caps/slashes/numbers/colons, nothing works. ive emailed them and they dont reply. it makes me mad. cause they tell me my pass, but it wont work. gahh.