help new Virus,,

[yacoub]

hello all , i own a cybercafe contain 14 pc's, i install new Windows XP pro SP2... then i got the error msg for the Win32 generic host so i have install the update file....

but i got a new things now , microsoft.com and the related sites to microsoft dont open, and msn live don't installed because " check your internet connection "


the problems :
1- i cant load microsoft.com
2- i cant load MSN live website
3- any antivirus site do not open like AVG , Nod32, Norton, etc... .
4- Folder option -> Show hidden files and folder , i select this but when i press OK it go back to Do not show hidden files and folder.

thanks all for help ...

Yacoub
From Amman- Jordan

 

[johnb35]

You will have to follow this procedure and most likely download them on a different computer and transfer them to your infected system using a usb flash drive.

Please download Malwarebytes' Anti-Malware from here, here, here or here and save it to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is checked, and click Remove Selected.
• A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If you continue to experience problems after doing this, please post a HijackThis log by doing the following:

Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log