Help, unbelievable

K

kevin23

New Member
A lady aquantiance who knows little about computers has a Dell, don't remember model but processor x2 1.63 mhz I think running xp home. She has let everone use this computer, her adult kids, their friends, grandchildren (teenagers) and their friends till it finally just stopped going on line. Apperantly none of them had any computer savy. It had no, nada , zilch antivirus ( unbelievable) and no routine maintenance of any kind. The kids and adults downloaded anything that said free, and gathered virus and junk. I downloaded Malwarebytes and it found 293 iinfections, a few fake but most real of some sort. AVG was installed and found 3 viruses. The computer would not go on line when I started , then went online a couple of times, then refused to connect after I deleted what AVG and Malewarebytes found. I can go to Internet Options and click on all the tabs, but Connections tab will not respond, nothing happens when I click on it.
I am about out of ideas. Can anyone help or should I refer her to a techie? ( which she really can't afford) I am working for free as the mention of $50.00 was out of her price range and she is a pretty decent person. I already have 6 hours or more in deleting junk and updating Windows, downloading and running the scans and such. I really would like to help her.
Thanks for any suggestions
 
Do you have a flash drive that you can transfer a file over to her computer? If so, then download and run combofix.

Download and Run ComboFix
If you already have Combofix, please delete this copy and download it again as it's being updated regularly.
Note: Do not mouseclick combofix's window whilst it's running. That may cause it to stall

Combofix should never take more that 20 minutes including the reboot if malware is detected.
If it does, open Task Manager then Processes tab (press ctrl, alt and del at the same time) and end any processes of findstr, find, sed or swreg, then combofix should continue.
If that happened we want to know, and also what process you had to end.

In your next reply please post:
  • The ComboFix log
  • A fresh HiJackThis log
  • An update on how your computer is running
 
Scanning a PC that is infected can sometimes be problematic as viruses and spyware will try and prevent removal, and sometimes replace critical windows system files with their own, then when you remove them, Windows is trashed.
You could try removing the hard drive and connecting it to a clean PC, then scan the hard drive.
That way any viruses protecting themselves will definitely be deleted.
Then pop the hard drive back into the original PC, and repair XP by booting from the XP CD and using the repair feature. (The second "R" for repair).
This will delete the windows system files and replace them with the originals from the CD.
Then do all your Service Pack and security updates.
 
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