Help with Error Message

[BLK1985]

Im working on a relatives computer and I got this message while trying to open up her Ulead Photo Express 2.0. Ive searched and searched and cant find anything about his error. Does anyone know what this may be or direct me to a good place to look?

1pe20.exe - application error

instruction @ 0x7c9111de referenced memory @ 0x0000f0f0 memory could not be "read"

 

[Platinum]

You try uninstalling, deleting all traces in the registry, then reinstall?

 

[BLK1985]

You try uninstalling, deleting all traces in the registry, then reinstall?

How do I go about deleteing all traces?

 

[Platinum]

what's the name of the executable file?

 

[GameMaster]

I believe this is what she/he said 1pe20.exe