help with spyware?

F

frown888

New Member
Hey guys,
I'm pretty sure my computer has malware/spyware, due to the fact that when I try to open or install any virus or spyware program, it wont let me. It just comes up with an error message. Also, I run this off the same network as 3 other computers, and they are really fast on the internet, but this computer is slow as shit. What is the best solution to get rid of this problem? Format & Reinstall??

Please help!
Thanks
 
Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com but DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.



Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
 
Thank for your reply. I tried all of the things you said, but everytime i try to install an antivirus program, it just comes up access denied, or some other error message. Is it just best to format and reinstall?
 
Did you try booting to safe mode and log on to the administrators account? What operating system are you running?
 
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