Help

Anthony23

New Member
Hello, I have a problem with I think something about windows... I cant even enter my documents because not responding. I format everything and I install new windows same problem, windows explorer is not responding, even my laptop turn on for about 50 minutes... Do you know where can be problem... Thanks
 

johnb35

Administrator
Staff member
Run the western digital drive diagnostics to see if it can be repaired.


Download the file, unzip it and run the setup file so that it installs the diagnostic utility. You will then need to run the extended test. You should see an error code or explanation at the end of the test. Let us know what it says.
 

johnb35

Administrator
Staff member
Then it sounds like the drive is totally shot. The computer should at least turn on when pressing power button, it may not boot windows though. Replace the hard drive.
 

Anthony23

New Member
Hello, I have another problem, not related...
I buy New ssd and install fresh New windows and everything work fine, and I try to transfer files from android to pc, and blue screen 'a problem has been detected and windows has been shut down to prevent damage' and laptop restart... This happen a couple of times... What is problem
 

johnb35

Administrator
Staff member
Download and run this and post results.

Download BlueScreenView
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.
 

Anthony23

New Member
==================================================
Dump File : 061920-8439-01.dmp
Crash Time : 19.6.2020. 22:48:42
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : ffffffff`ffffffff
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01b2a848
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+62848
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061920-8439-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
Dump File Time : 19.6.2020. 22:50:00
==================================================

==================================================
Dump File : 061920-8455-01.dmp
Crash Time : 19.6.2020. 22:06:47
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : ffffffff`ffffffff
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01aa1848
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+62848
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061920-8455-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
Dump File Time : 19.6.2020. 22:08:10
==================================================

==================================================
Dump File : 061920-3478-01.dmp
Crash Time : 19.6.2020. 21:57:25
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : ffffffff`ffffffff
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01aa4848
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+62848
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061920-3478-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
Dump File Time : 19.6.2020. 21:58:59
==================================================

==================================================
Dump File : 061920-6988-01.dmp
Crash Time : 19.6.2020. 21:52:47
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : ffffffff`ffffffff
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01a6b848
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+62848
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061920-6988-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
Dump File Time : 19.6.2020. 21:53:29
==================================================

==================================================
Dump File : 061920-7285-01.dmp
Crash Time : 19.6.2020. 21:45:55
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : ffffffff`ffffffff
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01a9b848
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+62848
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061920-7285-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
Dump File Time : 19.6.2020. 21:47:29
==================================================

==================================================
Dump File : 061920-7004-01.dmp
Crash Time : 19.6.2020. 21:40:49
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : ffffffff`ffffffff
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01b44848
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+62848
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061920-7004-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
Dump File Time : 19.6.2020. 21:42:22
==================================================

==================================================
Dump File : 061920-7846-01.dmp
Crash Time : 19.6.2020. 21:33:59
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x000000d1
Parameter 1 : ffffffff`ffffffff
Parameter 2 : 00000000`00000002
Parameter 3 : 00000000`00000000
Parameter 4 : fffff880`01ad9848
Caused By Driver : tcpip.sys
Caused By Address : tcpip.sys+62848
File Description :
Product Name :
Company :
File Version :
Processor : x64
Crash Address : ntoskrnl.exe+80640
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\061920-7846-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 7601
Dump File Size : 262.144
Dump File Time : 19.6.2020. 21:35:31
==================================================
 

johnb35

Administrator
Staff member
Tcpip.sys is related to your network connection. Are you sure you have the correct network driver installed? Are you behind a proxy/vpn?
IT happen couple time when I try download torrent

We can't really talk about this as we don't know what you are trying to download and if its illegal software then we definitely can't help you there.
 

johnb35

Administrator
Staff member
What computer or motherboard do you have? Do you still have the external drive attached? Disconnect it if you do. We need to make sure you have the correct network driver first. Also, since you downloading torrents, have you scanned your system for malware using Malwarebytes?
 

johnb35

Administrator
Staff member
I'm assuming since its a store bought pc that it should have the correct network driver unless you have reinstalled windows lately. Some infections can cause issues with the network connection. What did malwarebytes find and remove? If you open malwarebytes and click on detection history on the left you should have a box open with what it found on the previous scan. Can you screenshot it for me and post it please.
 
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