Under no circumstances, do you download anything that says it speeds up your pc besides Ccleaner. Any of those "speed up my pc" programs are actually useless and cause more problems then anything. You need to answer a few questions for me.
1. When was the last time that windows was freshly installed?
2. Have you scanned your system for malware with Malwarebytes Antimalware? I know you have an antivirus program but that don't mean nothing these days.
3. Have you downloaded and ran Ccleaner so that it deletes all the old temporary system and internet files causing your pc to slow down?
4. Do you have lots of toolbars installed?
Here is the start of the cleaning process if you haven't done it yet.
1.
Download and run
Ccleaner
After the program has been installed, open it and click on run cleaner. This may take a few minutes if never ran before. Exit the program when it has finished.
2.
Please download
Malwarebytes' Anti-Malware from
here or
here and save it to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware
If for some reason Malwarebytes will not install or run please download and run
Rkill.scr,
Rkill.exe, or
Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.
EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE
But
DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.
Download the
HijackThis installer from
here.
Run the installer and choose
Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.
Click
Do a system scan and save a logfile
Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.
When the hijackthis log appears in a notepad file, click on the edit menu, click select all, then click on the edit menu again and click on copy. Come back to your reply and right click on your mouse and click on paste.
Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
3.
Open Ccleaner again, but this time click on the tools button on the left side, then click on the uninstall button. Then click on the "save to text file" button on the bottom right. Then copy and paste the contents of that file back here so we can make sure you don't have any bad software or broswer addons installed.
After you post these logs, I will look through them and recommend things that need to be done. By the look of your specs, your computer shouldn't be slow. Most likely its just bogged down by unneeded software and infected by adware.
