How to get my printer online

laserbeam

New Member
For some reason my printer is showing offline and I can only use it when it has USB cable connected.The printer is a Brother DCP-J315W My O/S IS Windows 10 64 bit.I like to take laptop to the kitchen and use it there but cannot do it wirelessly can someone advise thank's
 

johnb35

Administrator
Staff member
Try uninstalling and reinstalling the printer. Make sure the network settings are correct.
 

laserbeam

New Member
I have tried the following 1 Turned off the Printer and the laptop at the mains still the same 2 did the same again but this time turned the router off as well still the same.
 

johnb35

Administrator
Staff member
Thats not reinstalling the printer. Remove the printer from the printers section and then reset it up. I've dealt with this issue a lot, not personally but with other clients computers. Reinstall always works.
 

laserbeam

New Member
Thats not reinstalling the printer. Remove the printer from the printers section and then reset it up. I've dealt with this issue a lot, not personally but with other clients computers. Reinstall always works.
Thank's johnb35 I did what you said and it works fine now
 
Top