How to go about returning this hard drive?

Respital

Respital

Active Member
I bought this computer like 2 years ago from the manufacturer and it only had one year warranty (2 years ago i knew nothing about computers) so that's gone now and the hard drive is giving me some issues i know there should be a manufacturer warranty but i'm not sure.

According to HDD Health the hard drive is fine, but i think the spindle is going on it on account of it wouldn't work when i first tried to start the computer 2 days ago i switched the sata port and the molex connector and it worked but recently the power went out and when i tried to turn the computer back on it said "Master Hard Drive not detected insert windows disk and pres enter" or something like that... i rebooted the computer and it worked but i don't want to lose family photos and important documents.

I've been keeping the computer on standby to avoid going through everything with the hard drive and switching everything and avoid buying a new one... some my question is: Since i bought my computer from a manufacturer and the hard drive is dying can i get it replaced by Western Digital?

Thanks for reading, i know it's long... :o

Manufacturer: WD
Model: WDC WD2500JS-08NC81
Firmware revision: 10.02E01
Drive capacity: 250.06GB
 
Respital said:
I bought this computer like 2 years ago from the manufacturer and it only had one year warranty (2 years ago i knew nothing about computers) so that's gone now and the hard drive is giving me some issues i know there should be a manufacturer warranty but i'm not sure.

According to HDD Health the hard drive is fine, but i think the spindle is going on it on account of it wouldn't work when i first tried to start the computer 2 days ago i switched the sata port and the molex connector and it worked but recently the power went out and when i tried to turn the computer back on it said "Master Hard Drive not detected insert windows disk and pres enter" or something like that... i rebooted the computer and it worked but i don't want to lose family photos and important documents.

I've been keeping the computer on standby to avoid going through everything with the hard drive and switching everything and avoid buying a new one... some my question is: Since i bought my computer from a manufacturer and the hard drive is dying can i get it replaced by Western Digital?

Thanks for reading, i know it's long... :o

Manufacturer: WD
Model: WDC WD2500JS-08NC81
Firmware revision: 10.02E01
Drive capacity: 250.06GB
Click to expand...

You bought your computer from a company that put a bunch of OEM parts together and sold it as a unit, so any warranty for all the parts was for one year, and any warranty service would have been through the company that put the PC together. WD won't honor any warranty claim, because you yourself did not buy and install the hard drive.

Example 1: I had an emachines PC in 2004. The emachines warranty of one year covered everything in the PC. The NEC DVD burner that emachines had installed at the factory died within the one-year warranty, so I had to ship the PC back to emachines to replace the DVD burner. If I went to NEC and said the burner died, they would have told me to talk to emachines about a replacement.

Example 2: This past April I bought a new Pioneer DVD burner and put it in that same old out-of-warranty emachines PC. Since Pioneer sold me the burner and not emachines, Pioneer's warranty of one year applies in case it fails.

Bottom line: You bought a computer with a one-year warranty that covered everything in it. Since your PC is now out of warranty and the hard drive that came with it is dying, you won't get any satisfaction from WD. You need to back up your data as soon as possible and buy a new replacement HD.
 
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