HP laptop not recognising nvme drive as a boot device

jon76

jon76

Member
Hi all, I'm looking at a laptop for a work collegue. It's a hp 14s-dq2502sa. It was saying boot device not found. Bios wasn't recognising the drive at all. So, I ordered another one, bios now recognises the drive is there, but it won't recognise it as a boot device, and windows says no drives detected when I try to install windows on it. Is there anything anyone can think to try, as I'm stumped. thanks in advance.
 
It should just detect it when installing windows. Unless whatever damaged the ssd in the first place also damaged other things. Looks like that model is only 3 years old or so and shouldn't be having problems unless it got hit by power surge or something. I have no advice as like I said windows should see it and install.
 
johnb35 said:
It should just detect it when installing windows. Unless whatever damaged the ssd in the first place also damaged other things. Looks like that model is only 3 years old or so and shouldn't be having problems unless it got hit by power surge or something. I have no advice as like I said windows should see it and install.
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Thanks for the response, I had been doing bits of research. I read online that people who have had this problem resolved it by disabling vmd. The bios on this laptop has no such option, so upon researching this, apparently hp disabled this option. so you have to manually download a driver, which I did. Windows recognised the driver that I put onto the usb stick, so I loaded the driver during the windows installation. but it still didn't work.

It shows in the uefi hii configuration under intel rapid storage technology under "non-raid physical disks"
 
johnb35 said:
It should just detect it when installing windows. Unless whatever damaged the ssd in the first place also damaged other things. Looks like that model is only 3 years old or so and shouldn't be having problems unless it got hit by power surge or something. I have no advice as like I said windows should see it and install.
Click to expand...
Just in case anyone else has this problem, I did it. it was a driver problem it seems. I downloaded a rapid storage driver from the hp website and transferred the files to the windows 10 installation usb. I also disabled secure boot (not sire if that had any effect or not, but I read from multiple sources that it should be turned off) after choosing custom installation, I selected "load drive" from the bottom of the screen, pressed the driver that appears. after it had finished loading the driver the hard drive appeared in the list of hard drives to install on.

This was weird as the drive wasn't even showing up in cmd when you type in part disk, list disk
 
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