yaMI pleHouY
New Member
I'm not exactly sure as to what happened with this computer as I was away at college when it was bought. But the general idea I get is this. They buy the computer. It works for a while and then starts locking up and lagging all the time. They call HP who send them a recovery dis of some sort. That doesn't work, so they decide that the hard drive needs replacing and send a new one. That doesn't work, so HP sends the same recovery discs and tells my family to reformat again. This doesn't work either. My mom also says that she gets some errors everytime she reformats. I'm not sure what they are since I haven't seen any of this. Any ideas as to what's wrong?