I am unable to uninstall search app by ask..new window LLC...?

K

keepitsimple

New Member
can someone please help me with this? uninstall ask app without letting LLC get to my computer!! how?
I go to control panel and then click on programs and there is this new program on my computer that I never put there. It says it is.........search app by ask...........I never ever requested this.
so when I click on Uninstall another window pops up on my computer and it says do you want to let the program apn, LLC ad to my hardrive. and of course NOT! so I x out of it asap! I'm afraid this...search app by ask...is a virus or hijacker of some kind. I don't know how to get it off of my computer!! Can someone please advise me so I can get rid of it?

This unwanted ask app just got on my computer today...
I can uninstall other programs with no problem...but this search app by ask just will NOT let me uninstall it...when I push uninstall it wont complete the uninstallation...it pops up another screen asking me if I will let LLC update to my hard drive! And I found out ask is the same as LLC...both are a hijacker! Oh please can someone help me?

When I uninstall other programs I donnot have this problem..

yes I was in the horrible chat room and the room was getting sticky with my typing and acting up a lot! so I must of got this ...ask app...from there.
 
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Usually the Ask software gets installed along side other software. Please run the following to scan for other malware and to get rid of the ask software.
1.

Please download AdwCleaner by Xplode onto your Desktop.



•Please close all open programs and internet browsers.
•Double click on adwcleaner.exe to run the tool.
•Click on Scan.
•After the scan you will need to click on clean for it to delete the adware.
•Your computer will be rebooted automatically. A text file will open after the restart.
•Please post the content of that logfile in your reply.
•You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

2.

Please download Junkware Removal Tool to your desktop.

•Shutdown your antivirus to avoid any conflicts.
•Very important that you run the tool in this manner:
Right-mouse click JRT.exe and select Run as administrator
Do NOT just double-click it.
•The tool will open and start scanning your system.
•Please be patient as this can take a while to complete.
•On completion, a log (JRT.txt) is saved to your desktop and will automatically open.
•Post the contents of JRT.txt in your next message.

3.

Please download Malwarebytes' Anti-Malware and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.

Please post the log that Malwarebytes displays on your screen.

4.

Download OTL to your Desktop


•Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
•Click on Minimal Output at the top
•Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
◦When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL. Just post the OTL.txt file in your reply.

then post the logs from the following 4 programs.

1. Adwcleaner
2. Junkware removal tool
3. Malwarebytes
4. OTL
 
I do all of these 4 steps? Or just one of them?
I was going to just do the first one Adwcleaner.
I did install Ccleaner a few days ago..but I wonder if that might be the problem?
 
I tied to install adwarecleaner....a yellow screen pops up do you want an unknown publisher you don't know make changes to your computer???
so I didnt do it!
 
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Yes run all steps (except r kill). You want to choose yes in the security prompt for adwcleaner.
 
# AdwCleaner v5.008 - Logfile created 19/09/2015 at 18:29:32
# Updated 18/09/2015 by Xplode

Is this what you are talking about?

ok I just did the adwcleaner....in the process of it there was a box that said APNMCP...uncheck it if you want to keep it...I did not know what it was so I googled it from my cell phone and found out it is something important so I unchecked it to keep it...hope that was right...for some weird reason I now have this little box on my left side of my screen saying find people...it was not there before...ok you said to post what the box says that adwcleaner prompt to bring up and here it is..ADwCleaner v5.008 Log file created 19/09/2015
update 18/09/2015 by Xplode...database
 
APNMCP is part of the ask software, you need to let adwcleaner remove it. I need to see the whole log that popped up.
 
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