I E-mail Gigabyte 1 week ago and they STILL haven replied!

ADE

ADE

banned
What up with that? How long does it take for them to reply??? Did they just pass me up or something???
 
Believe it or not 1 week is not that long, most companies dont reply for a few weeks (depending who they are).

What did you e-mail them about?
 
yeah phone them up like The_Other_One said.

They will probably ignore that email you sent them.....especialy if your complaining about something:)
 
Well I was telling them the the original BIOS with my motherboard got better performance than the one I download to update. the new one allows me to OC very hi and stable, but reduces GPU performance. There were three to chose from. I asked if I should get a different one and if so which one or if there is a fix for the one I have.
 
hmmm....i would still phone them because you could be waiting forever for them to get back to you via email ....if at all.
 
ADE said:
Well I was telling them the the original BIOS with my motherboard got better performance than the one I download to update. the new one allows me to OC very hi and stable, but reduces GPU performance. There were three to chose from. I asked if I should get a different one and if so which one or if there is a fix for the one I have.
Click to expand...
I dont think they're going to respond to you.

Are you sure that it was the BIOS itself that lowered performance, and not a side-effect from overclocking a bit higher?

If the original BIOS was better, why not just use that again?
 
Well, I want to OC my CPU because I do a lot of CPU intensive tasks, but I want the GPU for gaming. I stuck between the 2. weather I OC or not with this BIOS it still give less GPU performance.
 
6071842 said:
thats bad customer service but just call em. its easier. and hopefully you wont have to wait!
Click to expand...

They only support their product, if there is a performance issue it could be anything fromother hardware (ram, processor, video card, peripherials,etc) to software, to user error. You can't expect them to support everything that goes with their product, its just not going to happen.

That is why they have support forums.
 
It took Asus over a month to respond to me. Although a week is still too long. Either send them another email or as others suggested, call them.
 
tlarkin said:
They only support their product, if there is a performance issue it could be anything fromother hardware (ram, processor, video card, peripherials,etc) to software, to user error. You can't expect them to support everything that goes with their product, its just not going to happen.

That is why they have support forums.
Click to expand...

Like I said, I have the original BIOS it was fine, the new BIOS did good overclocking but bad GPU performance. No hardware change. Not my hardware, it's THEIR BIOS. Not my fault, but I still need to find out. Do they have those live chat things? I'd rather do that.
 
ADE said:
Like I said, I have the original BIOS it was fine, the new BIOS did good overclocking but bad GPU performance. No hardware change. Not my hardware, it's THEIR BIOS. Not my fault, but I still need to find out. Do they have those live chat things? I'd rather do that.
Click to expand...

You aren't grasping what I am saying, so I will use an example from the past. M$ released a security patch which conflicts with 1 application. The security patch is critical and fixes a loop hole that worms/trojans were exploiting. It overwrites some system files and updates some configurations making 1 application crash constantly. M$ says hey, we fixed a problem so its the developers fault. The developer says, hey our product worked great before hand its your fault. who is to blame?

Just because you experienced this problem does not mean everyone else has. Perhaps it is your configuration of hardware. Maybe someone with the same board and processor but with different hardware otherwise or different OS even is not experiencing your problems. It could be firmware level conflict it could be crappy drivers, it could be the bios, it could be LOTs of things. Plus poor performance can be from any kind of software problem as well. Your problem is so broad you would have to narrow it down to the BIOS through trial and error and then document it.

That is why they can only support their product, otherwise they would be spending countless time and money supporting their product plus everyone else's.
 
Well there was 3 different BIOS to chose from all released on the same date. What about those?
 
They probably don't know how to answer the question you they just ignored you. So call them up, it's kind of hard to ignore a ringing phone :)

But on a side note, does it really take that long for companies to respond? I guess i've only emailed companies known for their tech support. it took Antec 2 days to reply and logitech 1 :D.
 
diduknowthat said:
They probably don't know how to answer the question you they just ignored you. So call them up, it's kind of hard to ignore a ringing phone :)

But on a side note, does it really take that long for companies to respond? I guess i've only emailed companies known for their tech support. it took Antec 2 days to reply and logitech 1 :D.
Click to expand...

take it from me, I work in the IT field and have to deal with HP, Apple, and Gateway plus all of our vendors on a daily basis...

HP - email maybe 1 week response if I am lucky, phone calls - on hold for over an hour sometimes

Gateway - Phone - on hold usually no longer than 15 minutes - email: about 3 to 5 days

Apple - Can't call support anymore its all online chat, and its practically instant. Only time you can call is if your issue gets escalated to the next tier.

I am certified by all three companies and HP certified on the Enterprise level. The support I call is the ASP (authorized service provider) support, bco (business center operations) support, and self maintainer support. The numbers and emails I have access to are not available to the public, and I am still on hold.

HP has some of the worst departmentilization I have ever seen. Their parts ordering department can't look up part numbers, they can only place orders. So, tech support has to look up the part number for you, then transfer you to parts ordering - LAME

However, I digress, when companies get that big and work on a global scale of course their service is going to suck. I mean they have jerks from all over the globe calling them, emailing them, angry customers wanting to yell at a manager, all the time from everywhere on planet earth. Gateway's service is pretty good, but they want to keep us as customers, however their ASP website is the worst I have ever seen.

Anyways, support is a huge issue and most likely any big company you contact is going to suck. Hell, sony wouldn't ship us parts until we needed several and then shipped them all at once in one box to save money on shipping. Yeah that was really awesome for all my clients, having to wait 6 weeks for a proprietary sized powersupply from sony.
 
tlarkin said:
take it from me, I work in the IT field and have to deal with HP, Apple, and Gateway plus all of our vendors on a daily basis...

HP - email maybe 1 week response if I am lucky, phone calls - on hold for over an hour sometimes

Gateway - Phone - on hold usually no longer than 15 minutes - email: about 3 to 5 days

Apple - Can't call support anymore its all online chat, and its practically instant. Only time you can call is if your issue gets escalated to the next tier.

I am certified by all three companies and HP certified on the Enterprise level. The support I call is the ASP (authorized service provider) support, bco (business center operations) support, and self maintainer support. The numbers and emails I have access to are not available to the public, and I am still on hold.

HP has some of the worst departmentilization I have ever seen. Their parts ordering department can't look up part numbers, they can only place orders. So, tech support has to look up the part number for you, then transfer you to parts ordering - LAME

However, I digress, when companies get that big and work on a global scale of course their service is going to suck. I mean they have jerks from all over the globe calling them, emailing them, angry customers wanting to yell at a manager, all the time from everywhere on planet earth. Gateway's service is pretty good, but they want to keep us as customers, however their ASP website is the worst I have ever seen.

Anyways, support is a huge issue and most likely any big company you contact is going to suck. Hell, sony wouldn't ship us parts until we needed several and then shipped them all at once in one box to save money on shipping. Yeah that was really awesome for all my clients, having to wait 6 weeks for a proprietary sized powersupply from sony.
Click to expand...

Shit dude, so basically I screwed? How long should i wait?
 
generally companies dont discuss topics outside of their own products so if its a bios that you downloaded as opensource then they wont reply, if thats not the case then you probably didnt title it correct.
 
You must log in or register to reply here.
Back
Top