i have a bad virus :(
- Thread starter jordman
- Start date
Respital
Active Member
Hi there and welcome to Computer Forum, please fully read my instructions and follow them carefully as they must be done in the order that they appear.
1. Run a full scan with Malwarebytes'.
How to run a scan with Malwarebytes' Anti-Malware
Download Malwarebytes' Anti-Malware from Here or Here
Double Click mbam-setup.exe to install the application.
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.
2. Run a scan with HiJackThis.
How to run a scan and post a log with HiJackThis.
Click here to download HJTsetup.exe
3. Scan your system with Security Check.
Download Security Check from here or here
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.
4. Post all of the logs from each of the programs.
In your next reply i will need:
1. Run a full scan with Malwarebytes'.
How to run a scan with Malwarebytes' Anti-Malware
Download Malwarebytes' Anti-Malware from Here or Here
Double Click mbam-setup.exe to install the application.
- Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select "Perform Full Scan", then click Scan.
- The scan may take some time to finish,so please be patient.
- When the scan is complete, click OK, then Show Results to view the results.
- Make sure that everything is checked, and click Remove Selected.
- When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Note)
- The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately.
2. Run a scan with HiJackThis.
How to run a scan and post a log with HiJackThis.
Click here to download HJTsetup.exe
- Save HJTsetup.exe to your desktop.
- Double click on the HJTsetup.exe icon on your desktop.
- By default it will install to C:\Program Files\Hijack This.
- Continue to click Next in the setup dialogue boxes until you get to the Select Additional Tasks dialogue.
- Put a check by Create a desktop icon then click Next again.
- Continue to follow the rest of the prompts from there.
- At the final dialogue box click Finish and it will launch Hijack This.
- Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
- Click Save to save the log file and then the log will open in notepad.
- Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
- Come back here to this thread and Paste the log in your next reply.
- DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
3. Scan your system with Security Check.
Download Security Check from here or here
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt.
Please post the contents of that document.
4. Post all of the logs from each of the programs.
In your next reply i will need:
- The Malwarebytes' log
- A new HiJackThis log
- Log from Security Check
- An update on how your computer is running