internet keeps disconecting

E

edy

New Member
been told to post this here instead of internet
hi, i think this is the correct place to post. my internet keeps on disconecting. i will be doing somthing and try to go to another page and it say page unavalable, garanteed it is the internet. so i go to the icon to connect it back up and i have to press it loads of times, i mean loads. it just says connecting, failed due to incorrect username or password. i no there correct because i have them saved so i dont have to type them in everytime. eventually it will connect. but ushually not for long. it is getting seriously annoying. any ideas.

btw im with wanadoo, and was asked what internet it is, think it is DSL, all i no is it is broadband

cheers
 
You can post a HijackThis log, and we'll see if there's malware responsible for it, but it doesn't really sound like a malware problem. I'd try contacting your ISP, as it may even be a problem with the line:

To post a HijackThis log, download the HijackThis installer from http://www.trendsecure.com/portal/en-US/threat_analytics/HJTInstall.exe.

Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

When the Notepad window opens choose Edit -> Select All to select the entire log, and copy and paste the log into a reply post.
Most of what it lists will be harmless or even essential, don't fix anything yet.
 
The executable version should work, but please make sure to save it to a permanent folder on your computer before running it.
 
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