Internet Spike speeds and Slows

S

Saurus11

New Member
I have had this problem for a couple months now. Before i just ignored it when i wasn't using my internet but now things have changed and i have started gaming more frequently. Since then i have switched ip's and the problem still persists, i cannot say with certainty if it has been for the better.
Usually i encounter the problems around sometime after 7pm, when playing league of legends my ping will rise to around 500(With bf3 150-500), and at times returning to normal toward end game of the match, although thats not to say it stops, but rather rests until it will attack me again for the savage it is. I am supposed to have a dl speed around 25mb and an upload speed around 2, but with this problem it can hover around 5mb or 2mb and the upload speed at .75, or .5 or .1. It seems that the problem becomes more visible when i play a game, as if it some spark to the flame.(Speed tests run at speedtest.net). Its also strange that when this problem occurs sometimes the download speed isnt affect but the upload speed can be, but never seems to be the opposite or atleast as frequently.

I have tried power cycling, i have tried direct connect with a modem which seems to sooth the problem but not by much, i have tried using google dns but that seems to not of helped, i have tried ipconfig/flushdns but that seems to not have done anything, and i have tried ip/release /renew. I feel like it has trapped me, i cant solve the problem, so helpless.

I have tried to contact my isp, and i have called them 3-4 times but solving nothing really, and now that i have a new isp i dont believe they will be much help which is why im asking you guys, but if nothing is resolved then i guess i will have to do it.

Going through the internet, i think maybe the problem may have something to do with networking shaping, Dns Resolver issues, viruses ( although i thought i have wiped my computer once when i had this problem), some sort of http business, network card, or network interference with electrical stuff.

Running Windows 7 professional
eset NOD32 Antivirus
Dxdiag in attachments
ICSI report here http://n1.netalyzr.icsi.berkeley.edu/summary/id=43ca253f-16101-ec09c82c-43fe-4f35-b6e3
Months worth of Speedtest.net results here http://www.speedtest.net/results.php?sh=ecf0bc19c813b8f827ec5b9f51c1a475&ria=0 (although atimes when i was experience the problem i would forget to log back in so yeah, aswell as trying different sites for testing.)
Linksys wrt54g v7 or v8 model i think

P.s. is it weird that when i have 4 tabs open in mozzila it takes up 350,000 memory? And i know nothing about this stuff/problem so any input i would be grateful for, or to do the basics again.
 
You do have some issues, I'll try to help you out as much as I can.

1.

I noticed your ip address resolves close to the Wichita, Kansas area, so why are you using speedtest servers from Illinois and Minnesota when they have ones in Wichita and Lawrence, Kansas? You want to use servers that are closest to you to get the best reading.

2.
Please download Malwarebytes' Anti-Malware from here or here and save it to your desktop.
  • Double-click mbam-setup.exe and follow the prompts to install the program.
  • At the end, be sure a checkmark is placed next to
    • Update Malwarebytes' Anti-Malware
    • and Launch Malwarebytes' Anti-Malware
  • then click Finish.
  • If an update is found, it will download and install the latest version. Please keep updating until it says you have the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is checked, and click Remove Selected.
  • A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware

If for some reason Malwarebytes will not install or run please download and run Rkill.scr, Rkill.exe, or Rkill.com. If you are still having issues running rkill then try downloading these renamed versions of the same program.

EXPLORER.EXE
IEXPLORE.EXE
USERINIT.EXE
WINLOGON.EXE

But DO NOT reboot the system and then try installing or running Malwarebytes. If Rkill (which is a black box) appears and then disappears right away or you get a message saying rkill is infected, keep trying to run rkill until it over powers the infection and temporarily kills it. Once a log appears on the screen, you can try running malwarebytes or downloading other programs.



Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.

Click Do a system scan and save a logfile

Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.

When the hijackthis log appears in a notepad file, click on the edit menu, click select all, then click on the edit menu again and click on copy. Come back to your reply and right click on your mouse and click on paste.

Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log

3.

Open a command prompt, type "ipconfig /all" without the quotes and hit enter. There must be a space between the g and the /. Post the information listed especially the dns servers.
 
1. Well I was orginally running the speed tests from IL, Chicago because that was the closest to me, I never considered or knew anything about “resolvers” in Wichita, Kansas. Eventually later I would just let the website automatically chose which are closet to me.
2. I have had malwarebytes installed, but I uninstalled it, then rebooted, and installed it cause I wasnt sure if I was updating, and idk I just wanted to reinstalll it cause I disabled it when I was testing to c if it conflicted with Eset Nod32 antivirus. (does it, cause a friend told me not to run like two protections at once but I used to do it with like the one I have now and crap I forgot the other one.) Uploading Mal and Hijack Logs

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 5:48:11 PM, on 11/22/2011
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v9.00 (9.00.8112.16421)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\dyyno_launcher.exe
C:\Users\Alex\AppData\Roaming\cacaoweb\cacaoweb.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\Real\RealPlayer\Update\realsched.exe
C:\Program Files (x86)\iTunes\iTunesHelper.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe
C:\Program Files (x86)\PCPitstop\Info Center\InfoCenter.exe
C:\Program Files (x86)\Mozilla Firefox\firefox.exe
C:\Program Files (x86)\Mozilla Firefox\plugin-container.exe
C:\Windows\SysWOW64\NOTEPAD.EXE
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
F2 - REG:system.ini: UserInit=userinit.exe
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
O2 - BHO: Windows Live ID Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files (x86)\Real\RealPlayer\update\realsched.exe" -osboot
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [VirtualCloneDrive] "C:\Program Files (x86)\Elaborate Bytes\VirtualCloneDrive\VCDDaemon.exe" /s
O4 - HKLM\..\Run: [Info Center] C:\Program Files (x86)\PCPitstop\Info Center\InfoCenter.exe
O4 - HKLM\..\Run: [PC Pitstop PC Matic Reminder] C:\Program Files (x86)\PCPitstop\PC Matic\Reminder-PCMatic.exe
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - HKCU\..\Run: [Google Update] "C:\Users\Alex\AppData\Local\Google\Update\GoogleUpdate.exe" /c
O4 - HKCU\..\Run: [RESTART_STICKY_NOTES] C:\Windows\System32\StikyNot.exe
O4 - HKCU\..\Run: [Pando Media Booster] C:\Program Files (x86)\Pando Networks\Media Booster\PMB.exe
O4 - HKCU\..\Run: [Dyyno Launcher] "C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\dyyno_launcher.exe" 30100 30101 30102 30103 30104
O4 - HKCU\..\Run: [cacaoweb] "C:\Users\Alex\AppData\Roaming\cacaoweb\cacaoweb.exe" -noplayer
O4 - HKCU\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-20\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-21-1189204448-1401226750-1569678174-1003\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /autoRun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-1189204448-1401226750-1569678174-1003\..\Run: [Dyyno Launcher] "C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\dyyno_launcher.exe" 30100 30101 30102 30103 30104 (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-1189204448-1401226750-1569678174-1003\..\Run: [cacaoweb] "C:\Users\Alex\AppData\Roaming\cacaoweb\cacaoweb.exe" -noplayer (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-1189204448-1401226750-1569678174-1003\..\Run: [DAEMON Tools Lite] "C:\Program Files (x86)\DAEMON Tools Lite\DTLite.exe" -autorun (User 'UpdatusUser')
O4 - HKUS\S-1-5-21-1189204448-1401226750-1569678174-1003\..\RunOnce: [mctadmin] C:\Windows\System32\mctadmin.exe (User 'UpdatusUser')
O4 - Startup: OpenOffice.org 3.3.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files (x86)\common files\microsoft shared\windows live\wlidnsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
O10 - Unknown file in Winsock LSP: c:\program files\nvidia corporation\networkaccessmanager\bin32\nvlsp.dll
O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://utilities.pcpitstop.com/Nirvana/controls/pcmatic.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O23 - Service: Adobe Acrobat Update Service (AdobeARMservice) - Adobe Systems Incorporated - C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files (x86)\Bonjour\mDNSResponder.exe
O23 - Service: Dyyno Service (Dyyno Launcher) - Unknown owner - C:\Program Files (x86)\Dyyno\Dyyno Broadcaster\launcherd.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: ESET HTTP Server (EhttpSrv) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\EHttpSrv.exe
O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET NOD32 Antivirus\x86\ekrn.exe
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: ForceWare Intelligent Application Manager (IAM) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcAppFlt.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: ForceWare IP service (nSvcIp) - Unknown owner - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin32\nSvcIp.exe
O23 - Service: NVIDIA Display Driver Service (nvsvc) - Unknown owner - C:\Windows\system32\nvvsvc.exe (file missing)
O23 - Service: NVIDIA Update Service Daemon (nvUpdatusService) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\NVIDIA Updatus\daemonu.exe
O23 - Service: PCPitstop Scheduling - PC Pitstop LLC - C:\Program Files (x86)\PCPitstop\PCPitstopScheduleService.exe
O23 - Service: PnkBstrA - Unknown owner - C:\Windows\system32\PnkBstrA.exe
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: NVIDIA Stereoscopic 3D Driver Service (Stereo Service) - NVIDIA Corporation - C:\Program Files (x86)\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
O23 - Service: TeamViewer 6 (TeamViewer6) - TeamViewer GmbH - C:\Program Files (x86)\TeamViewer\Version6\TeamViewer_Service.exe
O23 - Service: TunngleService - Tunngle.net GmbH - C:\Program Files (x86)\Tunngle\TnglCtrl.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 11629 bytes
-------------------------------------------------------------------------------------------------------------------
3. Microsoft Windows [Version 6.1.7601]
4. Copyright (c) 2009 Microsoft Corporation. All rights reserved.
5.
6. C:\Users\Alex>ipconfig/all
7.
8. Windows IP Configuration
9.
10. Host Name . . . . . . . . . . . . : Alex-PC
11. Primary Dns Suffix . . . . . . . :
12. Node Type . . . . . . . . . . . . : Hybrid
13. IP Routing Enabled. . . . . . . . : No
14. WINS Proxy Enabled. . . . . . . . : No
15. DNS Suffix Search List. . . . . . : ats.mcleodusa.net
16.
17. Ethernet adapter Tunngle:
18.
19. Media State . . . . . . . . . . . : Media disconnected
20. Connection-specific DNS Suffix . :
21. Description . . . . . . . . . . . : TAP-Win32 Adapter V9 (Tunngle)
22. Physical Address. . . . . . . . . : 00-FF-C7-E0-69-00
23. DHCP Enabled. . . . . . . . . . . : Yes
24. Autoconfiguration Enabled . . . . : Yes
25.
26. Ethernet adapter Local Area Connection:
27.
28. Connection-specific DNS Suffix . : ats.mcleodusa.net
29. Description . . . . . . . . . . . : NVIDIA nForce 10/100/1000 Mbps Ethernet
30. Physical Address. . . . . . . . . : 00-24-21-10-D1-B7
31. DHCP Enabled. . . . . . . . . . . : Yes
32. Autoconfiguration Enabled . . . . : Yes
33. Link-local IPv6 Address . . . . . : fe80::3570:f911:dfd0:ef4f%10(Preferred)
34. IPv4 Address. . . . . . . . . . . : 192.168.1.101(Preferred)
35. Subnet Mask . . . . . . . . . . . : 255.255.255.0
36. Lease Obtained. . . . . . . . . . : Tuesday, November 22, 2011 5:29:18 PM
37. Lease Expires . . . . . . . . . . : Wednesday, November 23, 2011 5:29:19 PM
38. Default Gateway . . . . . . . . . : 192.168.1.1
39. DHCP Server . . . . . . . . . . . : 192.168.1.1
40. DHCPv6 IAID . . . . . . . . . . . : 234890273
41. DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-15-A5-A2-0F-00-24-21-10-D1-B7
42.
43. DNS Servers . . . . . . . . . . . : 97.64.183.164
44. 97.64.209.37
45. NetBIOS over Tcpip. . . . . . . . : Enabled
46.
47. Tunnel adapter isatap.{C7E06900-9777-4A0D-A1F3-4486FFEFA146}:
48.
49. Media State . . . . . . . . . . . : Media disconnected
50. Connection-specific DNS Suffix . :
51. Description . . . . . . . . . . . : Microsoft ISATAP Adapter
52. Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
53. DHCP Enabled. . . . . . . . . . . : No
54. Autoconfiguration Enabled . . . . : Yes
55.
56. Tunnel adapter Local Area Connection* 11:
57.
58. Connection-specific DNS Suffix . :
59. Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
60. Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
61. DHCP Enabled. . . . . . . . . . . : No
62. Autoconfiguration Enabled . . . . : Yes
63. IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:3006:2bbb:cdac:8f4d(Pref
64. erred)
65. Link-local IPv6 Address . . . . . : fe80::3006:2bbb:cdac:8f4d%12(Preferred)
66. Default Gateway . . . . . . . . . : ::
67. NetBIOS over Tcpip. . . . . . . . : Disabled
68.
69. Tunnel adapter isatap.ats.mcleodusa.net:
70.
71. Media State . . . . . . . . . . . : Media disconnected
72. Connection-specific DNS Suffix . : ats.mcleodusa.net
73. Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
74. Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
75. DHCP Enabled. . . . . . . . . . . : No
76. Autoconfiguration Enabled . . . . : Yes
77.
78. C:\Users\Alex>
 

Attachments

Do you have another pc in the house to see if it has any issues or can you borrow one?

I would like you to do one more thing for me.

Please download and run the ESET Online Scanner
Disable any antivirus/security programs.
IMPORTANT! UN-check Remove found threats
Accept any security warnings from your browser.
Check Scan archives
Click Start
ESET will then download updates, install and then start scanning your system.
When the scan is done, push list of found threats
Click on Export to text file , and save the file to your desktop using a file name, such as ESETlog. Include the contents of this report in your next reply.
If no threats are found then it won't produce a log.
 
The only thing I can recommend is to call your internet provider for support. When you speed slows call them and have them do a modem test. You can also try connecting straight to the modem to see if things are better, its possible your router is the culprit but I doubt it.

Another thing to try would be to use the msconfig utility to stop all your programs from running at bootup. Click on start, in the search box, type msconfig and hit enter. Click on the startup tab, and uncheck everything but your antivirus software. Then click apply, ok, reboot pc and test.
 
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