Internet won't work!

Mark4_4

Mark4_4

Member
Hi, I turned my computer on today and when it connects to the Internet it says it's connected but it doesn't load any webpages/ connect to Skype etc. although it was fine yesterday and I don't think I changed/ installed anything. Any ideas on how to fix it?
 
What OS are you running? Are you connected to your network, and just have no Internet access?

Do you have a router?

Do you have Cable, DSL, or Satellite?
 
I'm running windows 7 and yes I'm connected to my network I've even tried connecting to 2 and niether work although they both work on my iPod and ps3 and my dads laptop but not my laptop. Yes I have a router and I have DSL.
Edit: also I tried connecting through an Ethernet cable and it made no difference.
 
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The first thing I would do (I know you've already restarted your computer right) is reboot the Router and Modem, and go from there.
 
Have you scanned for infections? What browser are you using? Go into the LAN settings of IE and make sure proxy settings aren't enabled.
 
Humm. And other devices work? Check inside your router and make sure someone didn't enable MAC Address filtering or something like that. If thats the only device on the network that isn't working, then that points more towards a PC problem.
 
What about doing a system restore back to yesterday when it was working? There is the zero access rootkit which will kill your internet usually. Download and run tdsskiller and see if it detects it. If not do the system restore.
 
The first thing I would check at this point would be your DNS server address. Go to network and sharing center, click on the network connection, click properties, click tcp/ipv4, click properties. At the bottom you will see either an option to obtain DNS server automatically or to set your own. Some viruses and malware will change your DNS to funnel your internet traffic through a specific server for tracking purposes. This is a common issue when your internet just stops working and all else checks out ok.

If your setting is on "Use the following..." then try setting it to "Obtain DNS Server Automatically"
 
Mark4_4 said:
Hi, I turned my computer on today and when it connects to the Internet it says it's connected but it doesn't load any webpages/ connect to Skype etc. although it was fine yesterday and I don't think I changed/ installed anything. Any ideas on how to fix it?
Click to expand...

Allright mark... open up a command prompt ... start and then type cmd
and try pinging yahoo.com

ping.png


Your router might be a 1 subnet.... so try 192.168.1.1

If you can ping the router and not the internet... that could be a few things... if you can ping yahoo.com then its a bit more strange...


have you updated malwarebytes and ran a full scan?
 
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