Is it a DVD drive error or Win Installer?

C

Chappy

New Member
I've been having a problem recently with installing a new game of mine. I purchased the Harry Potter and the Order of the Phoenix game today and attempted to install it. When the Windows Installer didn't pop up, I went to Run and then typed in "D:\Autorun". All it said was "Please insert disk into D:"

When I went to My Computer and clicked on the D: drive, it acted as if nothing was in there, even when I ejected the DVD and put it. I went online to EA game support and tried everything I could, until I finally decided to call tech support. They walked me through several things, including installing it on safe mode. None of these worked. I assumed that I had bought a faulty disk and went and exchanged it for another one. Again, I had the same problem. Trying to see if it was in fact my CD/DVD drive messing up, I put in a CD game [Zoo Tycoon], a regular DVD movie, and the DVD game The Elder Scrolls IV: Oblivion. All ran smoothly, and if Oblivion [one of the most systematically taxing games I know] could run, then I assume that my DVD drive isn't messed up.

I then tried to install a previous game that I had on another computer on to this one. I got a little farther than with HArry Potter. When the installer didn't pop up I went to My Computer-->D: and there was indeed the game I was trying to install [this one, not Harry Potter]. This leads me to believe that there is something wrong with my Windows Installer. I uninstalled then reinstalled it through "Run" but nothing changed. I was also scared there might be something wrong with my computer as far as viruses go.

The last thing I successfully installed was Oblivion a few weeks to almost a month ago.The thing about it is that it was a burned copy, not the original. Could this have caused some sort of copyright saftey feature to come up? Also, between Oblivion and now I tried to download a screensaver. I should have realized it might be malicious software the minute I saw it was a .exe file. But the site looked genuine after I thoroughly looked over it...Ah well, when the screensaver didn't work I uninstalled all the components that went with it. Did it put a virus on Windows Installer?

I am really confused, sorry this post is so long, I just wanted to know if this was a drive problem or a software problem and what I should do about it.

Please and Thank you ^_^
 
Yes, windows Explorer won't even show it. I recently tried installing another game, and it got a little farther, but halfway through it, it forced me to abort the installation. I ran my comp through Belarc Advisor and it said that my drive was just a CD/DVDW...which is really strange. I've heard of RW and R, but never jsut W. And I only have one disk drive, so it isn't the one that is used for burning or anything. Here's what it says that the drive is:

TSSTcorp CD/DVDW SH-S182M [CD-ROM drive]

YA...er...

I got my computer built somewhere where they honored a year warrenty. I looked over my invoice and I had this built in Jan/Dec. Mostly Dec of 06. The warrenty should still be honored, but there is one major detail I left out.

The shop went out of buisiness 3 months ago. -_- I was thinking that if all else fails, I will just by another driver and keep this one [because it burns very well, obviously and still reads disks that are installed] and either install it myself or get one of my computer savvy friends to do it. What do y'all think?
 
Hmmm could be the drivers. I had something like this happen after I installed a program that used "gear" drivers for DVD burning. Probably in the long run you will have to reinstall.
 
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