is my gaming laptop dying ?? hope not :'(

[akirafitzyan]

Hi everyone, I have a huge pb with my laptop and I'm hoping that someone has a solution because I have no idea what to do... here is my problem :

I purchased a brand new (not factory refurbished) ASUS gaming laptop last september at bestbuy, and lately it's been shutting down for no reason when I play games (starcraft II), I tried to recover many times but it would even shut down while recovering. I got the recovery cd's from Asus to try to do a clean install, same problem.
I let it cool down and tried again this morning, it managed to recover windows but now it just keeps shutting down when I'm installing drivers.

I really don't know what to do and it's pretty frustrating because it's only 6 months old and I paid the big price for it.


here are the specs :
Processor BrandIntel®
ProcessorIntel® Core™ i7
Processor Speed1.73GHz (with Turbo Boost up to 2.93GHz)
Battery Type8-cell lithium-ion
Display TypeHigh-definition widescreen LED-backlit (1600 x 900)
Screen Size (Measured Diagonally)17.3"
Cache Memory6MB on die Level 3
System Memory (RAM)6GB
System Memory (RAM) Expandable To8GB
Type of Memory (RAM)DDR3
Hard Drive TypeSATA (5400 rpm)
Computer Hard Drive Size640GB
Optical DriveDouble-layer DVD±RW/CD-RW
Optical Drive SpeedsDrive speeds not specified
Direct-Disc LabelingNo
Digital Media Reader or SlotsYes, digital media card reader
GraphicsATI Mobility Radeon HD 5870
Video Memory1GB GDDR5
TV TunerNo
MPEGYes
Built-in WebcamYes
ModemNone
NetworkingBuilt-in 10/100/1000 Mbps Fast Ethernet LAN (RJ-45 connector)
Wireless NetworkingWiMAX
Bluetooth-EnabledNo
S-Video OutputsNone
Audio3D with EAX Advanced HD 4.0
SpeakersInternal
PCMCIA SlotsNone
USB 2.0 Ports4
IEEE 1394 FireWire PortsNone
Parallel PortsNone
Game PortsNone
Laptop WeightStandard (more than 5.5 lbs.)
Battery LifeNot available
Pointing DeviceTouchpad
HDMI OutputYes
Blu-ray PlayerNo
Operating System PlatformWindows
Operating SystemWindows 7 Home Premium 64-bit
Included SoftwareAdobe Reader; PowerDVD 9; Power2Go 6
ENERGY STAR QualifiedNo
Best Buy PC AppYes
Wireless Capability4G WiMAX
Backlit KeyboardYes
Drive Capacity640GB
Graphics CardATI Mobility Radeon HD 5870
Carrier CompatibilityCLEAR


thank you very much in advance...

 

[SuperDuperMe]

do you have the laptop on your lap? or on a table

if its on your lap i would suggest putting it on a table, my gf's laptop does a similar thing when she has it on her lap for to long

 

[salvage-this]

What temps are you getting? You might need to clean it out.

 

[akirafitzyan]

I even bought a cooling pad ! and it still does the same thing... how can I clean it up ?

 

[salvage-this]

I'm guessing that there is dust in the fan and heatsink that is trapping the heat. try getting the dist out with compressed air.

 

[akirafitzyan]

I'm guessing that there is dust in the fan and heatsink that is trapping the heat. try getting the dist out with compressed air.

okay I think it is the problem (dog hair... don't jaugh ! )

can someone tell me how to open it up ? I removed all screws but it's not opening.. is there a special lock or something ?

 

[DMGrier]

I had to do something on a older dell, is there a VGA plug? That was getting in the way from me opening it.

 

[salvage-this]

laptops a really hard to get open. try blowing it out without opening it first. If that ddoes not work Google how to open (insert your laptop here). Take it slow. A lot of that you need to take off are clips and are easily broken.

 

[FuryRosewood]

if its shutting down like it is...i dont think that simply *cleaning* it will solve the problem, i dont recommend opening it as that will void the warranty, i would simply take it back to best buy, or contact asus, most of their laptops have a 1 year warranty on parts and labor, get them to fix it. its not your problem that their hardware is not holding up to expecttations, but you could try blowing it out yes.