Is this virus
- Thread starter hiethem
- Start date
Follow this procedure and post the logs from them.
Please download Malwarebytes' Anti-Malware from here, here, here or here and save it to your desktop.
If you continue to experience problems after doing this, please post a HijackThis log by doing the following:
Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.
Click Do a system scan and save a logfile
Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.
Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log
Please download Malwarebytes' Anti-Malware from here, here, here or here and save it to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- A log will be saved automatically which you can access by clicking on the Logs tab within Malwarebytes' Anti-Malware
If you continue to experience problems after doing this, please post a HijackThis log by doing the following:
Download the HijackThis installer from here.
Run the installer and choose Install, indicating that you accept the licence agreement. The installer will place a shortcut on your desktop and launch HijackThis.
Click Do a system scan and save a logfile
Most of what HijackThis lists will be harmless or even essential, don't fix anything yet.
Post the logfile that HijackThis produces along with the Malwarebytes Anti-Malware log