Locked Out

OK a friend just got a laptop yesterday and has already got locked out and can't get in.

Is there a way to unlock it? She says she put in a pass word but it ain't working,keeps saying wrong pass word.

I have no idea what to do.
 
have you tried downloading any of the ultimate boot cd, i think they have tools on them to reset your windows password.
 
Problem Fixed! After about 1 1/2 hours on the phone with HP she got it restored. She did not put in a password this time.

I need to tell her she needs to put the CD's in safe place where she can find them.
 
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