Loss of broadband connection.

S

samuel car57

New Member
Every incoming phone call knocks off my broadband connection.My provider and
BT have checked the lines and have found no fault.I have changed my ADSL
filters to no avail.Please can anyone help with this problem.
Regards Samuel.
 
I assume you're talking about a land based phone call. See if you can get your ISP to install a splitter on your box that will essentially separate voice and data traffic at the box. You'll have to run a new line from the box to your dsl modem but this will provide the cleanest experience possible. If you do this and the connection still drops you should be able to safely say that the issue is with your ISP and not with the wiring in your house.
 
You need an adsl filter on EVERY phone in the house, check them all. I have seen this hundred of times customers ringing with the exact same issue. 99% a phone has no filter on it! or its a faulty filter.

Catherie
 
bodtree said:
You need an adsl filter on EVERY phone in the house, check them all. I have seen this hundred of times customers ringing with the exact same issue. 99% a phone has no filter on it! or its a faulty filter.

Catherie
Click to expand...

See, this is what I mean... Your ISP will insist that no matter what that their "line tests" show that there is something wrong with a dsl filter. You will not be able to convince them that you are comptenet enough to have a DSL filter on every phone and that you have already swapped them all out for new ones and you still have the problem. I guess it's only fair that tech support reps assume we're all so dumb that we don't even know what a phone jack is because I always assume their cognative abilites don't allow them to do anything beyond read a set of prewritten questions off a list.
 
This might be true and I hate the "list" they read off but I still find people dont filter phones or like one fella have 3 filters in a row hence it work.

I am nothing to do with ISP, I dont sell them I just provide in home IT Support
 
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