Loss packets even after switching from Cable to DSL

T

tr3

New Member
Hi,

Recently, I have switched over from Comcast Cable to Qwest DSL due to an unsolvable problem with loss packets. But unfortunately, with Qwest DSL I'm still getting loss packets. The packet loss is at about 5% when I do a ping test, and this is about the same for both cable and DSL. I have two computers and the problem exists on both of them even though I tried directly connecting the external modem to each of the computer to individually test it. So I'm able to verify that the problem is not likely with my computers, but with the internet services.

This is very strange becuase I'm still losing packets after switching over from cable to DSL. Could there be something wrong with the cable/phone line outside of my house? How can I verify this?
 
1) Are you using the same router for your DSL that you used with cable, or did you get a new DSL router when you switched?

2) What are you pinging? Maybe it's their end. Post the IP/hostname and have other people try. If there's a bad hop or something close to the source, then it would make sense that your route from either the cable or dsl connection would eventually pass through it regardless of your service type. Maybe you can narrow that down by running a traceroute.
 
are you having any other problems such as blue screens? you might have a memory problem and the data is being lost at you end... try using a memory tester
 
I'm using same D-Link router

RockLobster said:
1) Are you using the same router for your DSL that you used with cable, or did you get a new DSL router when you switched?

2) What are you pinging? Maybe it's their end. Post the IP/hostname and have other people try. If there's a bad hop or something close to the source, then it would make sense that your route from either the cable or dsl connection would eventually pass through it regardless of your service type. Maybe you can narrow that down by running a traceroute.
Click to expand...

I tried both with and without the same router (D-Link Wireless) on the cable and the DSL and got the same result, so I guess that eliminates the router from the picture. I even tried these settings on two seperate computers and produced similar loss packets.

I have tried pinging several popular sites like google.com, ebay.com, cnn.com and comcast.net with nealy the same ping losses.

Memory shouldn't be a problem, because I have 512 megs on both computers and I don't leave any programs running while pinging.

Another thing I want to add is that the ping loss doesn't occur all the time. It only happens once in a while, 2-3 times throughout the day.

Given this much information, what are all the possible things that could be causing the problem? This has been happening everyday for the past two months.

Please educate me on what is "running a traceroute".

Thanks for all of the replies.
 
phone lines? Are you in an old building? A wet environment? The phone lines need to transfer the dsl signal..
 
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