Major problem with ATI Radeon 4870x2 Help is appreciated

C

Cryptvill

New Member
Heres the situation:

I just got a brand new cyberpower computer, and got everything going good... except the video card.

The info on the comp:
Windows vista 64 bit premium
it has a VGA to DVI adapter if that means anything.

It came with the ATI cd, ive tried everything with it tho, ive downloaded catalysts 8.12 8.11 8.10 8.7

i duno what to do. ive uninstalled the drivers with the drivercleaner tool.

the problem is: Everytime i install the driver, the screen either goes black after it restarts, or during installation. and stays black, until i go to safe mode and uninstall the driver.

any help is appreciated.
 
yes, correct, and went to previous drivers and tried some of those


maybe im just doing something wrong, im not the greatest with computers, but to me this is pretty straight forward. Click download, install, and it should work, no? everytime i download and install it, the black screen comes up of abso. nothing


appreciate the very quick post tho, :).
 
i duno exactly what you meant by that
but what i have is this:

500GB of memory
6 GB ram
corsair 750 watt power supply
 
:). i am glad i answered correctly.
but man, i just do not understand what could possibly be wrong

you think its the vga to dvi adapter?

ive tried reinstalling about 6 times now with different versions. :S
 
Check out so the driver don't do anything with your Hz setting on your monitor that could may have caused the blackscreeen, well otherwise I don't exactly know, it's very strange though
 
I had the EXACT SAME problem. I got a new computer from Maingear a few days ago and spent a day on my own trying to fix this. I was on the phone with Maingear for hours the following day. Eventually, the guy I was speaking with decided that there was a problem with the card itself, and I'm returning the computer, and they will replace the card. Maybe there was a bad batch or something, and we got the cards from the same group. Good luck, and let me know if you fix the problem without having to replace the whole thing.
 
Go to this link and download ATI catalyst uninstaller. It will remove everything installed by ATI. It's the only clean way to update drivers for ATI. Once you run it, then reboot your system and it should find a new device. Do NOT let windows install the driver for it. Once it is fully booted, run the newest Catalyst driver you have and let it install the driver for your card. It's best if you run the uninstaller in safe mode, but you do not have to.



http://support.ati.com/ics/support/default.asp?deptID=894&task=knowledge&questionID=1447
 
A PSU's rated wattage has nothing to do with it.

scooter said:
Not that hard of a question...and you answered it.:cool:

750W is more than enough!.
Click to expand...

I agree with paratwa, this is a driver conflict. Consider also using Driver Cleaner to remove all driver instances (use it for nvidia and Ati).
 
I tried that several times with my new computer (see prior post) and even re-installed Vista from scratch, and it still didn't work.
 
Hi lad newbie here
im having the same problem with radeon card, tried everything. Do you all reckon we are just unlucky the cards are faulty

thanks jigsey
 
You must log in or register to reply here.
Back
Top